Allround Administrative Officer

Hogeschool-Rotterdam; Rotterdam; On-site; EUR 40,000 - 48,000; Full time

Job summary

Hogeschool Rotterdam seeks an Allround Administrative Officer to support Travel and Exchange teams, and to screen partner institutions for Erasmus+ collaborations. The role spans administrative, front-desk, and information analysis duties within the Centre of International Affairs.

Joining on 1 January 2027, you will help coordinate international travel for staff and manage partnerships with partner universities worldwide, ensuring smooth operations and compliance.

Qualifications

• Ability to answer questions via email and Teams.
• Manage front desk communications and inquiries.
• Retrieve and analyse information across systems to provide accurate responses.
• Resolve travel-related issues (disruptions, booking errors, other travel problems).
• Respond effectively to travel emergencies and unforeseen events.

Responsibilities

• Answer questions via email, MS Teams, and at the front desk.
• Retrieve and analyse information in various systems to provide accurate answers.
• Solve travel-related issues, such as flight disruptions, booking errors, and problems experienced while travelling.
• Respond appropriately to travel emergencies and unforeseen situations.
• Three days per week supporting Travel (Mon, Wed, Fri) and two days per week supporting Exchange and partner screening activities.

Skills

Email support

Microsoft Teams

Front desk

Information retrieval

Problem solving

Job description

You will support our Travel and Exchange teams.

Team Travel is responsible for arranging all international business travel for employees. This will be your main area of responsibility. The team acts as an intermediary between travellers and our travel agency, ensuring business trips are arranged smoothly and efficiently.

Team Exchange manages incoming and outgoing student and staff mobility within the Erasmus+ programme. We work closely with partner universities around the world. Part of your role will involve screening potential partner institutions to ensure they meet our partnership requirements.

Your responsibilities will also include:

• Answering questions via email, Microsoft Teams, and at the front desk.
• Retrieving and analysing information in various systems to provide accurate answers.
• Solving travel-related issues, such as flight disruptions, booking errors, and problems experienced while travelling.
• Responding appropriately to travel emergencies and unforeseen situations.
• You will spend three days per week supporting Travel (Monday, Wednesday and Friday) and two days per week supporting Exchange and partner screening activities.

The Centre of International Affairs (CoIA)

The Centre of International Affairs (CoIA) is looking for an Allround Administrative Officer to join our team as of 1 January 2027.

CoIA supports the internationalisation ambitions of Rotterdam University of Applied Sciences. The department consists of six sub-teams: Admissions, Student Support, Exchange, Travel, Housing, and Policy & Advice. We have two annual intakes, in February and September, and welcome more than 1,000 international students each year for English-taught degree programmes and exchange programmes.