Airports IT Service Delivery Lead

Vanderlande Industries Inc; Netherlands; Hybrid; EUR 63,000 - 86,000; Full time

Benefits offered by this job

40 vacation days

Flexible working hours

Hybrid workplace (40% home, 60% office

Health & Wellbeing budget

Commuting allowance

Working from home allowance

Collective pension scheme

On-site health centres

Training facilities

Job summary

Vanderlande Industries Inc. is seeking an IT Service Delivery Manager to oversee global smart IT solutions for airports, including baggage handling software, analytics platforms and IT infra.

The role coordinates international specialists, plans service delivery activities, and collaborates with Sales, Engineering, and Life Cycle Services to enhance service standards and customer satisfaction.

Qualifications

• A professional degree in Computer Science, Information Technology, Information Systems, Mathematics, or a related technical field.
• Solid understanding of and hands-on experience with IT infrastructure and software development environments.
• Affinity with IT and Industrial Automation, with interest in logistics and operational processes.
• Proficiency in ITIL-aligned IT Service Management practices and frameworks.
• Proactive, pragmatic and results-focused approach with strong analytical and problem-solving skills.
• Excellent spoken and written English, able to work in cross-functional and multicultural teams; willingness to travel internationally.

Responsibilities

• Oversee the implementation of new or modified service contracts, ensuring alignment with operational capabilities and customer expectations.
• Manage the handover of newly installed systems or services to the Service team, ensuring readiness for ongoing support and maintenance.
• Coordinate support efforts by bringing together the right teams, tools, and information, while assigning and monitoring work across internal teams and external partners.
• Collaborate with Service Desks, internal teams, and customer stakeholders to identify and implement improvements in Airports IT Solutions and Vanderlande service standards.
• Provide clear reporting on service delivery performance, including achievements, challenges, and improvement plans, and prioritize known issues for product development teams to support timely resolution and feedback.
• Analyze customer feedback, facilitate workshops to identify business opportunities and service improvements, and support Sales with service-related input during pre-sales and contract definition.

Skills

ITIL ITSM

English fluency

International travel readiness

Cross-functional collaboration

Analytical problem-solving

Education

Bachelor's degree in CS/IT/IS/Math

Job description

Vanderlande Industries Inc. is seeking an IT Service Delivery Manager to oversee global smart IT solutions for airports, including baggage handling software, analytics platforms and IT infra.

The role coordinates international specialists, plans service delivery activities, and collaborates with Sales, Engineering, and Life Cycle Services to enhance service standards and customer satisfaction.