Airfreight Branch Manager

Hellmann East Europe Group; Aalsmeer; On-site; EUR 90,000 - 140,000; Full time

Job summary

Hellmann East Europe Group is seeking an Airfreight Branch Manager to lead a multi-functional team. You will oversee operations, customer service, warehousing, and sales, while driving financial performance and customer satisfaction across a branch in a global logistics network.

The role requires strong leadership, end-to-end operational know-how, and a focus on cost control, with responsibility for budgets, forecasts, and monthly closings within an international environment.

Qualifications

• Proven leadership experience in a logistics/forwarding environment.
• Strong budgeting and financial management capabilities.
• Experience in coordinating operations, sales, and customer service.
• Ability to drive performance with KPIs and cost control.

Responsibilities

• Day-to-day management of the branch, including operations, customer service, administration, warehousing, and staffing.
• Ensure inbound/outbound activities align with company objectives and standards.
• Act as escalation point for incidents, handling issues professionally and focusing on customer satisfaction.
• Monitor operational KPIs and drive performance improvement.
• Grow business through customer retention, acquisition, and sales planning.
• Oversee branch P&L, budgeting, forecasting, and financial results.
• Ensure adherence to QHSE, governance, and continuous process improvement.

Skills

Leadership

People management

Budgeting

P&L responsibility

Customer relationship management

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.
.The Airfreight Branch Manager is responsible for managing a branch with operational and financial influence, ensuring the branch's overall success. This includes strategic planning, team leadership, customer relationship management, and ensuring compliance with company and legal standards. The role requires a focus on driving financial performance, enhancing customer satisfaction, and fostering a positive work environment while mitigating branch-related risks.

About the Job

• You are responsible for the day-to-day management of the branch, including operations, customer service, administration, warehouse activities, people management, sales, and business development;
• You ensure that inbound, outbound, distribution, customer service, staffing, administration, and sales activities are managed in line with Hellmann’s objectives, policies, and quality standards;
• You act as the third escalation point in case of incidents and ensure that issues are handled professionally, efficiently, and with a strong focus on customer satisfaction;
• You ensure that operational KPIs are correctly monitored, followed up, and used to drive performance improvement.
• You grow the business by supporting customer retention and acquisition, identifying commercial opportunities, and contributing to sales planning;
• You oversee the financial performance of the branch, including P&L responsibility, budget control, forecasting, monthly closing, cost control, and financial management of results;
• You safeguard adherence to QHSE, RIE&E, and RA governance and control, and identify bottlenecks in processes while submitting improvement proposals to AF Director.

About You

• You have at least 7 years of experience in logistics, preferably in a similar leadership role within international forwarding;
• You have a strong understanding of operational branch management, including customer service, warehouse operations, administration, staffing, and sales planning;
• You are a people-focused leader with solid experience in recruitment, coaching, development, motivation, and day-to-day employee management;
• You are comfortable steering on numbers and have experience with budgets, forecasts, financial reporting, cost control, and P&L responsibility;
• You are results driven, customer focused, service minded, and able to meet sales targets and operational goals;
• Due to the nature of this role and the airport/security environment, candidates must be eligible to obtain and maintain a valid Certificate of No Objection (Verklaring van Geen Bezwaar – VGB)

About our Benefits

• A n exciting leadership role within an international family-owned logistics company where entrepreneurship, collaboration, and long-term relationships are at the core;
• The opportunity to make a direct impact on the operational, commercial, and financial performance of your branch;
• A responsible position with broad scope across operations, people leadership, customer care, sales, finance, and continuous improvement;
• A safe, multicultural, and inclusive working environment where your ideas and initiatives are valued;
• A competitive salary package tailored to your experience and aligned with the responsibilities of the role.

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!