Air Freight Export Specialist — Global Customer Ops

Morrison Express; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Profit Share Program

Morrison Express Academy

Health insurance allowance

Holiday gift

Team building activities

Job summary

Morrison Express is seeking an Air Customer Service Representative (Export) to manage the operational export flow of airfreight shipments. You will handle bookings, documentation, customs clearance, and supplier coordination while providing proactive customer communication.

In this role, you will also support import operations as backup and assist with administrative tasks related to airfreight services, ensuring accuracy and timely updates for customers and partners.

Qualifications

• Proven experience in airfreight customer service and export operations.
• Knowledge of international shipping documentation and customs procedures.
• Familiarity with Dangerous Goods handling (certification is a plus).
• Strong organizational and multitasking skills.
• Excellent communication skills in English.

Responsibilities

• Coordinate and process export bookings and communicate with overseas stations.
• Handle airline bookings based on customer flight schedule and rate agreements.
• Manage export customs clearance with suppliers and customs brokers.
• Arrange pre-carriage using approved trucking vendors.
• Prepare and process HAWB/MAWB documentation.
• Update shipment milestones accurately and in a timely manner.

Skills

Airfreight experience

Organizational skills

Multitasking

English communication

MS Office

Tools

Cargonaut

Job description

Morrison Express is seeking an Air Customer Service Representative (Export) to manage the operational export flow of airfreight shipments. You will handle bookings, documentation, customs clearance, and supplier coordination while providing proactive customer communication.

In this role, you will also support import operations as backup and assist with administrative tasks related to airfreight services, ensuring accuracy and timely updates for customers and partners.