AI-Powered Automation Engineer for Customer Service

Lever, Inc.; Netherlands; On-site; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Flexible working environment

International team

Career growth

Hands-on AI projects

Ownership and impact

Modern tech stack

Job summary

Lever, Inc. in the Netherlands is seeking an Automation Engineer (Customer Service) to transform repetitive customer-service operations into scalable automation.

You will design and build automated workflows, AI-powered agents, self-service experiences, and integrations with internal systems. This hands-on role blends backend engineering with applied AI, enabling you to reduce manual work, handle growing customer volumes, and contribute to billing, notifications, and planned infrastructure

Qualifications

• 3+ years of software engineering experience, preferably with automation, backend development, integrations, or related areas.
• Strong Python development skills and the ability to build maintainable production-quality automation.
• Hands-on experience working with REST APIs and integrating multiple external or internal systems.
• Practical experience working with LLM APIs, AI agents, or other applied AI technologies.
• Strong understanding of how to design reliable, maintainable, and scalable automation systems.
• Ability to investigate operational problems, identify opportunities for automation, and translate requirements into practical technical solutions.
• Strong problem-solving skills and a proactive approach to identifying improvements.
• Comfortable collaborating with non-engineering stakeholders and translating operational needs into technical solutions.
• Working proficiency in English.
• Experience with Jira APIs or other ticketing systems is a plus.
• Experience with Terraform or cloud infrastructure is a plus.
• Knowledge of Kubernetes and containerization is a plus.
• Previous experience in support engineering, customer operations, or an adjacent function is a plus.

Responsibilities

• Build agents and automation scripts that streamline quota request processing.
• Develop self-service workflows for billing and data-related requests, including payment method updates, account deletion, marketing opt-outs, and invoice retrieval.
• Design, build, and maintain LLM-powered agents that help support engineers resolve complex customer tickets more efficiently.
• Develop and maintain N8N workflows for customer notifications and event-driven operational processes.
• Integrate automation solutions with REST APIs, including Jira, billing systems, and other internal platforms.
• Contribute to tooling supporting planned cluster operations, including infrastructure workflows, Terraform configurations, and operational runbooks.
• Maintain and continuously improve existing automation as customer and ticket volumes increase.
• Design automation systems with reliability, maintainability, scalability, and operational simplicity in mind.
• Work closely with Customer Service and engineering stakeholders to identify repetitive processes and convert them into effective automated solutions.
• Evaluate and adopt appropriate technologies and approaches to improve the efficiency and quality of customer-facing operations.

Skills

Python

REST APIs

LLM APIs

Automation design

Problem solving

Stakeholder collaboration

English proficiency

Tools

N8N

Temporal

Terraform

Kubernetes

Job description

Lever, Inc. in the Netherlands is seeking an Automation Engineer (Customer Service) to transform repetitive customer-service operations into scalable automation.

You will design and build automated workflows, AI-powered agents, self-service experiences, and integrations with internal systems. This hands-on role blends backend engineering with applied AI, enabling you to reduce manual work, handle growing customer volumes, and contribute to billing, notifications, and planned infrastructure