Administrative Sales Support Specialist

Practical BV; Amsterdam; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Bonus scheme

Training & development

Free parking

Company events

Travel expenses reimbursement

Job summary

Practical | Excellence in Finance is seeking an Inside Sales Support Specialist for our Amsterdam or Maartensdijk office. You will manage the CRM, support invoicing, onboard new clients, and handle after-sales service to keep advisors focused on client work.

You will also identify CRM and invoicing process improvements, maintain accurate client data, and communicate proactively with clients in Dutch and English. A hands-on, structured approach and interest in accounting and payroll are essential.

Qualifications

• MBO/HBO education level or equivalent in a relevant field.
• Interest in accounting, payroll administration and financial services.
• Hands-on mentality with a structured approach to work.
• Proficient in Dutch and English, both written and spoken.

Responsibilities

• Maintain the CRM system and ensure information is current and complete.
• Support the invoicing process for clients, including processing and follow-up.
• Guide new clients through their initial onboarding period and start-up.
• Stay in touch with existing clients after services are delivered and address questions.
• Identify opportunities to improve CRM processes and invoicing workflows with the team leader.
• Communicate proactively with clients, in person and online, with real-time collaboration.

Skills

CRM management

Invoicing

Client onboarding

Communication

Dutch and English

Education

MBO/HBO level

Tools

Nmbrs

Simplicate

Job description

Practical | Excellence in Finance is a full-service financial advisory firm supporting entrepreneurs throughout the Netherlands with bookkeeping, payroll administration, HR, and tax advice—including the 30% ruling for expats and international tax matters. We are not a traditional accounting firm that simply reviews the numbers after the fact. Instead, we act as a proactive financial partner. Clients and advisors work in real time within the same environment, using the same data, allowing decisions to be based on facts rather than assumptions made in hindsight.

What sets us apart? We are a Nmbrs Certified Partner (2-star status, “Mr Nmbrs” label), a member of NOAB, an RB-recognized tax advisory firm, a strategic partner of ABN AMRO, and a multiple Yuki Award winner (including the Customer Intimacy Award). Our clients rate us 9+ out of 10. With offices in Amsterdam, Rotterdam, Eindhoven, and Maartensdijk, we serve a diverse and international client base.

For our Amsterdam or Maartensdijk office (Tolakkerweg 217A), we are looking for an Inside Sales Support Specialist to support our team with CRM management, invoicing, client onboarding, and after-sales service—allowing our advisors to spend more time focusing on their clients.

What will you be doing?

• You maintain our CRM system and identify missing or outdated information, ensuring the team always has an accurate overview.
• You support the invoicing process for our clients, including processing, checking, and following up when necessary.
• You guide new clients through their initial period at Practical, from confirming agreements to ensuring a smooth start to the collaboration.
• You stay in touch with existing clients after our services have been delivered, check on their satisfaction, and ensure their questions are addressed promptly.
• You identify opportunities to improve CRM processes and invoicing workflows, working closely with your team leader to implement improvements.
• You communicate proactively and efficiently with clients, both in person and online, in an environment where real-time collaboration is the standard.

Who are you?

• You have an MBO/HBO level of education and thinking, with an interest in the sector in which Practical operates—accounting, payroll administration, and financial services.
• Familiarity with Simplicate or Nmbrs (Accounting and/or Payroll) is an advantage, but not a requirement—we are happy to teach you how to use these systems.
• You have a hands‑on mentality combined with a structured approach to work.
• You have a good command of Dutch and English, both written and spoken.
• You are positive, solution‑oriented, and customer‑focused, with a curiosity for new technologies and software.
• You are proactive: you anticipate clients’ needs before they arise and take initiative to address them.
• You have strong communication and interpersonal skills, building trusted relationships with clients and communicating clearly, both in person and online.
• You are determined and motivated to contribute to the continued success of our firm.

What does Practical | Excellence in Finance offer?

• A position at a Nmbrs Certified Partner with a proven track record of quality: NOAB membership, RB accreditation, multiple awards including the Customer Intimacy Award, and a client satisfaction rating of 9+ out of 10.
• A competitive salary complemented by an attractive bonus scheme.
• Genuine career growth opportunities within sales and client support, including the possibility of taking on greater responsibility for CRM strategy or progressing into a coordinating role.
• Opportunities for personal and professional development through education and training.
• An informal and friendly working environment at our Amsterdam or Maartensdijk office, with close collaboration across our other locations.
• A driven and ambitious team working together to build a firm that operates fundamentally differently from traditional accounting practices—proactive, digital, and data‑driven.

Interested?

• Company parties and events
• Company-sponsored training
• Business travel expenses reimbursement
• Christmas gift package
• Free parking
• Discounts on company products for employees
• Friday afternoon drinks