Account Specialist

Power-Packer Nederland; Enschede; On-site; EUR 55,000 - 75,000; Full time

Job summary

Power-Packer Nederland in Enschede seeks an Account Specialist to drive customer satisfaction and growth as the central contact between internal teams and international customers in Automotive, Medical, Off-Highway and aftermarket.

You will independently prepare quotations, manage forecasts and accounts receivable, and coordinate with sales, engineering and logistics to secure opportunities. Willingness to travel about 10% is required.

Qualifications

• Requires excellent written and verbal communication in English, German and Dutch.
• Strong interpersonal and networking skills.
• Experience in managing customer relationships in an international B2B environment.

Responsibilities

• Project Management: supports RFQ and series production, defines deliverables, timelines and budgets, aligns internal stakeholders, and handles commercial activities throughout the project lifecycle.
• Account Management: builds and maintains customer relationships, acts as customer expert, coordinates with sales and other departments, gathers market intel for forecasting and growth.
• Quotation: prepares quotations, conducts commercial negotiations and handles offers for smaller customers and changes.
• Forecasting and reporting: provides forecast input, monitors sales vs forecast, supports AR management.
• Process improvements: develops and improves internal administrative processes, ERP settings and documentation.
• Drive for results & execution: demonstrates commercial DNA, negotiates and makes decisions.
• Personal skills: authentic, adaptable, independent, strong communication and presentation skills, energetic and proactive.

Skills

Communication

Multilingual(EN/DE/NL)

Relationship-building

Negotiation

Travel willingness

Team collaboration

Planning & organization

Education

Bachelor's degree (Sales/Management/Economics)

Job description

The Account Specialist drives customer satisfaction and sales growth by acting as the central point of contact person between the internal organization and international customer organization. The role supports customers across the business lines and end markets specifically Automotive, Medical, Off-Highway and aftermarket.

Responsibilities

Project Management

• Supports internal alignment and project follow-up during the RFQ and series production phases.
• Defines deliverables, timelines, and budgets in line with organizational standards, business objectives, and customer expectations.
• Activates and aligns internal stakeholders, including Quality, Procurement, Engineering, Logistics, and Finance, to secure new business opportunities.
• Facilitates a smooth transition of nominated projects to the Project Management organization.
• Serves as a member of the project team and is responsible for all commercial activities throughout the project lifecycle, including change management, order management, and contract management.
• Leads smaller customer projects, prototype activities, and change requests during series production.
• For major commercial topics and strategic key account matters, collaborates closely with and is supported by the Key Account Manager.

Account Management

• Builds and maintains relationships with the customer through frequent contact moments, including visits, calls and emails, to improve customer satisfaction and identify business improvement opportunities.
• Acts as the customer expert for the internal organization.
• Interacts and coordinates with the sales team and other staff members in other departments working on the same account.
• Obtains information and knowledge about market developments, competitors, prices and products, and shares this information with the internal organization for forecasting, growth and business development purposes.

Quotation

• Independently prepares quotations for projects and series production.
• Is able to conduct commercial negotiations, pricing discussions, and deal implementation.
• Is responsible for offers and deal closure for smaller customers, projects, and engineering changes.

Forecasting and reporting

• Provides regular forecast input to the Sales Manager & demand planner using the ERP forecasting module and customer & market information.
• Monitors and reports actual sales versus forecast and follows up on deviations.
• Supports customers and Key Account Managers in addressing forecast variances.
• Is responsible for accounts receivable management.
• Acts as the first point of contact for existing customers regarding operational improvements, technical changes, urgent issues, and smaller RFQs.
• Serves as the key link between the customer and the internal organization.
• Ensures timely follow-up and coordination to maintain a high level of customer satisfaction.

Process improvements

• Develops, maintains, and improves internal administrative processes, including ERP settings and documentation.
• Ensures efficient support for both new and existing customers and the internal organization.

Education & hard skills / Practical experiences

• Minimum bachelor’s degree in Sales, Management or Economics.
• Typically, 5 years of relevant commercial and/or commercial project management experience within a technical international B2B environment.
• Knowledge of organizational processes.
• Excellent communication skills, written and verbally, in English, German and Dutch.
• Experienced in managing customer relationships and sales activities in an international technical B2B environment.
• Automotive experience and knowledge are required. Experience with or affinity for other technical business lines, such as Medical and Off-Highway, is considered an advantage.
• Analytical and problem-solving skills and resistant to change and stress.
• Willingness to travel, about 10%.
• Team player, able to work in multidisciplinary project teams.
• Being able to understand and translate customer needs.
• Good planning and organizational strengths.
• Strong interpersonal and networking skills to win trust.
• Multi-level and disciplinary communication skills.

Drive for results & execution

• Understanding and building business documents.
• Commercial DNA with winners’ mentality.
• Strong negotiator and able to make decisions.

Personal skills

• Authentic, adaptable, responsible, with ownership and a strong independent personality.
• Good communication and presentation skills, verbal and nonverbal.
• Energetic, proactive and challenging personality.
• Resourceful and creative in finding suitable and/or commercial solutions.