Account Manager

Robertson Sumner; Amsterdam; On-site; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Professional development

Collaborative environment

Competitive compensation

Enterprise projects

Job summary

Robertson Sumner is seeking an Account Manager to join a leading global IT solutions provider. In this role, you'll help drive customer success by building strong client relationships, identifying business challenges, and delivering tailored technology solutions that create long-term value.

Key responsibilities include developing relationships, leading QBRs, collaborating with sales and internal teams, and managing renewals and CRMs.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 2–4 years' experience in account management, customer success, IT sales, or a similar client-facing role.
• Strong communication, presentation, and relationship management skills.
• Experience using CRM platforms and Microsoft Office.
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness to travel when required.
• IT vendor certifications are advantageous but not essential.

Responsibilities

• Develop and grow customer relationships while driving retention and revenue.
• Understand customer pain points and recommend end-to-end technology solutions.
• Lead Quarterly Business Reviews (QBRs) and regular customer meetings.
• Collaborate with sales and internal teams to deliver exceptional customer experiences.
• Manage pricing, renewals, customer reporting, and CRM activities.
• Support technology adoption and strategic customer initiatives.
• Act as the primary point of contact for customers across multiple stakeholders.

Skills

Communication skills

Presentation skills

Relationship management

Multi-tasking

Travel readiness

Education

Bachelor's degree or equivalent

Tools

CRM platforms

Microsoft Office

Job description

We're looking for a motivated Account Manager to join a leading global IT solutions provider

In this role, you'll help drive customer success by building strong client relationships, identifying business challenges, and delivering tailored technology solutions that create long-term value.

Key Responsibilities

• Develop and grow customer relationships while driving retention and revenue.
• Understand customer pain points and recommend end-to-end technology solutions.
• Lead Quarterly Business Reviews (QBRs) and regular customer meetings.
• Collaborate with sales and internal teams to deliver exceptional customer experiences.
• Manage pricing, renewals, customer reporting, and CRM activities.
• Support technology adoption and strategic customer initiatives.
• Act as the primary point of contact for customers across multiple stakeholders.

What We're Looking For

• Bachelor's degree or equivalent relevant experience.
• 2–4 years' experience in account management, customer success, IT sales, or a similar client-facing role.
• Strong communication, presentation, and relationship management skills.
• Experience using CRM platforms and Microsoft Office.
• Ability to manage multiple priorities in a fast‑paced environment.
• Willingness to travel when required.
• IT vendor certifications are advantageous but not essential.

What You'll Receive

• Opportunities for professional development and career growth.
• A collaborative and supportive team environment.
• Competitive compensation based on experience and location.
• The chance to work with enterprise customers on impactful technology projects.

If you're passionate about building trusted customer relationships and helping organisations succeed through technology, we'd love to hear from you.