Service and Production Specialist

Odd.Bot; Rotterdam; On-site; EUR 39,000 - 50,000; Full time

Job summary

Odd.Bot is seeking a pragmatic, results-driven operations professional to oversee external assembly and ensure on-time, quality-assured production of Mavericks for the upcoming season.

You'll manage where each robot is located (customer or dealer), keep software licenses up to date, and serve as the primary contact for customers during the growing season, escalating complex issues to R&D when needed.

Qualifications

• 3 to 5 years of experience with machine assembly, production processes, and a solid understanding of quality assurance.
• Excellent command of Dutch and English, both spoken and written. Proficiency in German and/or French is a plus.

Responsibilities

• Oversee our external assembly partner and ensure new batches of Mavericks are delivered on time, fully tested, and with QA before the growing season.
• Maintain clear asset management of which robot is at which customer or dealer and ensure licenses are up to date.
• Be the first point of contact for customers during the growing season, proactively resolve issues and escalate to R&D when needed.

Skills

Machine assembly

Production processes

Quality assurance

Education

Bachelor's degree in Mechanical Engineering or Mechatronics

Job description

At Odd.Bot , we don't focus on abstract tasks or hours worked—we focus on results. As an absolute A-player, you'll only be considered successful if you achieve the following outcomes in your first year:

Flawless Production

You'll oversee our external assembly partner. You'll ensure that new batches of Mavericks are delivered on time, fully tested, and with 100% quality assurance (QA) before the start of the growing season.

Tight Asset Management

With over 100 robots soon to be on the market, you'll maintain a clear overview. You'll flawlessly manage which robot is located at which customer or dealer and ensure that all software licenses are up to date.

High-Quality Customer Support

During the growing season, you'll be the first point of contact for our customers. You'll proactively resolve issues, promptly escalates complex malfunctions to R&D, and help ensure our Customer NPS rises to an 8+.

The Behavior We're Looking For

We're looking for a pragmatic and meticulous doer. You identify with our Odd.VALUES:

Quality-Oriented (Reliability)

We promise and deliver robust performance. You take a critical approach to suppliers' output and maintain meticulous records.

Agile (Agility)

Our goal is clear; we'll forge our own path. You thrive in changing dynamics: from maintaining a calm overview during the production phase to putting out fires in a solution-oriented way during the busy growing season.

Clear Communicator (Transparency)

We work openly together. You communicate honestly and clearly with farmers, dealers, and our own engineers.

Stress-Resistant & Analytical

If a robot in the field comes to a standstill, you remain calm. You quickly analyze the problem and make the correct diagnosis before taking action.

What We Offer

A key operational role in a growing impact scale-up with tangible high-tech products (robotics/AI).

A dynamic position with a great balance between technology (production/assets) and people (customer contact).

A culture where we work like a top-tier sports team, take collective responsibility for our social BHAG, and communicate openly with one another.

A competitive salary (between €3,500 and €4,500 gross per month, depending on knowledge and experience) in an environment where you'll have a direct impact on making global agriculture more sustainable.

What qualifications do you definitely bring to the table?

A completed bachelor's degree in Mechanical Engineering, Mechatronics, or a comparable technical field.

3 to 5 years of experience with machine assembly, production processes, and a solid understanding of quality assurance.

Excellent command of Dutch and English, both spoken and written. Proficiency in German and/or French is a plus.

Are you the top performer who will keep our fleet running smoothly?

Don't send us a generic cover letter. In your response, tell us exactly how you've successfully managed external production or technical assets in the past, how you've solved customer problems under pressure, and what concrete results you'll deliver for us.