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Senior Bilingual IT Customer Success Lead (JP/EN)
Startentrepreneureonline
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
30+ days ago
Job summary
A leading digital services provider in Kuala Lumpur is seeking a Japanese Speaking Senior Customer Service Executive. Responsibilities include handling escalations and providing support for IT projects. The ideal candidate must have strong language skills in English and Japanese, at least 2 years of customer service experience, and be able to work rotational shifts. A competitive salary of RM10000 – RM11000 is offered.
Qualifications
- C1/C2 level proficiency in Japanese is required.
- At least 2 years of relevant customer service experience.
- Ability to work on rotational shifts.
Responsibilities
- Provide customer service support for an IT project, handling escalations.
- Engage with customers, linking them to internal resources.
- Maintain strong relationship management for customer retention.
Skills
Strong verbal and written language skills in English & Japanese
Customer Service experience in BPO/call centre
Knowledge of MS software/tools, especially MS Excel
Job description
A leading digital services provider in Kuala Lumpur is seeking a Japanese Speaking Senior Customer Service Executive. Responsibilities include handling escalations and providing support for IT projects. The ideal candidate must have strong language skills in English and Japanese, at least 2 years of customer service experience, and be able to work rotational shifts. A competitive salary of RM10000 – RM11000 is offered.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.