Team Lead, IT Information Systems

Applicable Limited; Cyberjaya; On-site; MYR 70,000 - 100,000; Full time

Job summary

Join a global leader in business and technology services as an Information Systems Sub Lead. You will support daily operations at Cyberjaya data center, manage system administration, and work with cross-functional teams to ensure effective IT service delivery. Ideal candidates will have a relevant degree and experience in IT operations.

Qualifications

• Strong experience in IT operations and Agile methodology.
• Ability to handle system administration tasks.
• Knowledge of security protocols and ITIL best practices.

Responsibilities

• Support daily operations of IS systems and network infrastructure.
• Manage change management practices and communicate changes effectively.
• Drive lifecycle management for systems in compliance with global standards.

Skills

Business Analysis

Project Management

ITIL

Routing

Switching

Troubleshooting

Collaboration

Education

Bachelor's degree in Information Technology

Tools

ServiceNOW

Azure

Windows/Linux OS

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As our new Information Systems (IS) Sub Lead in Malaysia, you will work in NTT Global Data Center Japan/APAC’s IS Department based at Cyberjaya data centre, supporting the daily operation of the Information Systems related systems and network infrastructure, and participate in project work as required by the business and client requirements. You will report to the IS Lead in MY.

What you'll be doing

Key Responsibilities:

• Represent IS Lead MY in his/her absence or unavailability

  Responsible for system administrative works and data steward tasks for daily operation.

• Responsible for Change Management practices in line with Technical Lead technical approval, impact analysis, communication and documentation of the change.
• In align with Group IT Security policy/procedure, follow required practices across company organization.
• Support IT/System users in Malaysia.
• Target System:
• Systems listed in NTTGDC Global IS Roadmap and existing GDC APAC own IT systems.
• Security related systems and platforms including but not limited to LAN/Wi-Fi, Firewall (INTERNET/DMZ/Internal segmented VLANs), SSL-VPN, IPS/IDS, EDR : End Point Detection and Response (CrowdStrike), Vulnerability Management for Server and Client (Qualys), SIEM Log Management.
• Drive Roadmap lifecycle of all the systems in scope of GDC Global IS Roadmap in compliance with NTT GDC directions. Conduct standardization efforts across GDC Japan/APAC to support the business.

Knowledge and Attributes:

• Demonstrated experience in Business Analysis, Project Management, and ITIL based operation in IT Service Provider Industry
• Ability to display some knowledge of some or any of:
  • Routing – OSPF/BGP/CIDR/VRRP/IPv6
  • Switching - VLANS/LACP/PoE/STP
  • General – DNS/DHCP/SMTP/VPN
  • Servers - Azure/ESXi, Windows/Linux OS
  • Protocols – HTTPS/DNS/DHCP/SMTP/NTP
  • Apps – ServiceNOW/SAP/SharePoint
  • End Point - End User Computing (Windows Laptop PC), Mobile Devices (MDM/BYOD)
• Flexible and not afraid of getting “hands dirty” with some of the more hands on tasks involved with building and running data centers
• Flexibility to travel to other locations as required at short notice
• Ability to work and collaborate with teams from several business areas/functions in facilitating projects

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in Information Technology, Computer Science, Information Systems, or a related field.
• Relevant certifications such as ITIL, Service Management, Scaled Agile are beneficial.

Required Experience:

• Moderate level of experience working in IT operations, preferably within a global IT services organization.
• Entry level of experience leading and managing an IT team.
• Moderate level of experience working as part of an Agile team, using Agile principles and methods.
• Moderate level of business experience (particularly experience gained within the fields of project management, technical support, systems programming or computer operations) would be beneficial.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.