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Job summary
A technology solutions provider is looking for a Pre-Sales and Customer Success Specialist in Ipoh, Malaysia. The candidate will be responsible for delivering product demonstrations, managing customer interactions post-sale, and ensuring customer satisfaction. A diploma or degree in a relevant field is required, with fresh graduates encouraged to apply. Strong communication skills are essential. The role requires fluency in English and Bahasa Malaysia, with Mandarin being a plus.
Qualifications
- Fresh graduates are encouraged to apply; internship experience in pre-sales is a plus.
- Basic understanding of POS systems or IT concepts preferred.
Responsibilities
- Deliver product demos and walkthroughs to potential customers.
- Act as the main point of contact for assigned customers post-sale.
- Coordinate resolution of customer issues with internal teams.
- Manage multiple accounts while maintaining quality of support.
Skills
Education
Responsibilities
Pre-Sales Responsibilities:
- Deliver product demos and walkthroughs to potential customers
- Understand customer needs and translate them into solution recommendations
- Document requirements and engagement progress in the CRM system
- Assist in preparing solution configurations and backend setup where needed
- Support the sales team in responding to technical and product-related queries
Post-Sales (Customer Success) Responsibilities:
- Act as the main point of contact for assigned customers post-sale
- Conduct regular check-ins and follow-ups to ensure satisfaction
- Provide feature updates, renewal reminders, and usage insights
- Coordinate resolution of customer issues with internal teams
- Log all customer interactions, updates, and feedback in the CRM
- Monitor customer health, flag risks, and support retention initiatives
General:
- Manage multiple accounts simultaneously while maintaining quality of support
- Complete any ad-hoc tasks assigned by your direct superior orthemanagement
Job Requirements:
- Diploma or Degree in Business, IT, Computer Science, or a related field.
- Fresh graduates are encouraged to apply; internship or prior experience in pre-sales or customer-facing roles is an added advantage.
- Good communication and presentation skills, both verbal and written.
- Strong interpersonal skills with the ability to engage and build rapport with clients.
- Basic understanding of POS systems, software solutions, or IT concepts is preferred.
- Detail-oriented with strong organizational and multitasking abilities.
- Able to work independently and as part of a team in a fast-paced environment.
- Fluent in English and Bahasa Malaysia. Mandarin proficiency is a plus.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.