Workshop Supervisor

asiapac; Malaysia; On-site; MYR 54,000 - 75,000; Full time

Job summary

asiapac is seeking a Workshop Supervisor to lead daily workshop operations on-site in Malaysia. The role involves planning tasks for technicians, monitoring maintenance and repair activities, and ensuring safety, quality standards, and timely completion of work.

You will also handle customer inquiries and support satisfaction, while maintaining documentation and coordinating with other departments. The ideal candidate has strong supervisory experience in a workshop setting, good communication

Qualifications

• Strong supervisory skills with team leadership and performance monitoring.
• Hands-on maintenance & repair experience in a workshop.
• Commitment to customer satisfaction and strong customer service.
• Experience in workshops with knowledge of workflows, safety, and equipment handling.
• Good communication and collaboration across teams.
• Ability to prioritize, solve problems, and make decisions under time constraints.
• Computer literacy for scheduling, reporting, and documentation; familiarity with maintenance systems is a plus.
• Preferred technical or vocational qualification in engineering or mechanics.
• Previous supervisory or lead technician experience in a workshop is beneficial.

Responsibilities

• Plan and assign tasks to technicians to ensure timely delivery.
• Monitor daily maintenance and repair activities to meet quality standards.
• Enforce safety procedures and maintain documentation for compliance.
• Coordinate with other departments to streamline service delivery.
• Address customer inquiries and support satisfaction with workshop services.
• Identify opportunities to improve processes and efficiency.

Skills

Team leadership

Customer service

Communication skills

Problem solving

Education

Technical/Vocational qualification in engineering or mechanics

Tools

Maintenance systems

Job description

Company Description

asiapac is a growing organization focused on delivering reliable, high-quality workshop services to its customers. The company values safety, efficiency, and strong customer relationships, and is committed to maintaining high standards in maintenance and repair operations. Team members are encouraged to take initiative, contribute ideas for improvement, and collaborate to achieve operational excellence. asiapac offers opportunities for skill development and career growth for individuals who are motivated and detail-oriented.

Role Description

The Workshop Supervisor is a full-time, on-site role based in Cukai, responsible for overseeing daily workshop operations and ensuring work is completed safely, efficiently, and to quality standards. This role includes planning and assigning tasks to technicians, monitoring maintenance and repair activities, and ensuring that tools, equipment, and materials are properly managed. The Workshop Supervisor will handle customer service matters related to workshop jobs, address customer inquiries, and support customer satisfaction by ensuring timely and accurate completion of work. The role also involves maintaining documentation, enforcing safety procedures, coordinating with other departments, and identifying opportunities to improve processes and service delivery.

Qualifications

• Strong supervisory skills, including team leadership, task allocation, and performance monitoring.
• Hands-on experience in maintenance & repair within a workshop or similar technical environment.
• Commitment to customer satisfaction and proven customer service skills in an operational setting.
• Experience working in workshops, with knowledge of workshop workflows, safety standards, and equipment handling.
• Good communication and interpersonal skills, with the ability to collaborate across teams.
• Ability to prioritize tasks, solve problems, and make sound decisions under time constraints.
• Basic computer literacy for scheduling, reporting, and documentation; familiarity with maintenance systems is an advantage.
• Relevant technical or vocational qualification in engineering, mechanics, or a related field is preferred.
• Previous experience in a supervisory or lead technician role in a workshop environment is beneficial.