Wholesale KYC Operations Lead - New Client Onboarding - Vice President

JP Morgan Chase; Kuala Lumpur; Sur place; MYR 320 000 - 520 000; Plein temps

Avantages offerts par ce poste

Health insurance

Résumé du poste

J.P. Morgan is seeking a Vice President to lead Wholesale KYC Operations in Malaysia, overseeing onboarding of new clients and ensuring AML/KYC compliance across the franchise.

You will manage a high-performing team, drive process improvements, and partner with internal teams to support growth while maintaining strong controls and data integrity. Ideal candidates bring 10+ years in KYC/AML, leadership experience, and a transformation mindset with automation and AI adoption.

Qualifications

• Bachelor's degree or equivalent.
• Minimum 10 years of relevant KYC/AML/client onboarding experience.
• Proven team lead experience with transformation mindset and automation adoption.

Responsabilités

• Lead new client onboarding in Malaysia with AML/KYC compliance.
• Own daily operational management and controls with timely metrics sign-off.
• Lead, coach, and develop the team; set vision for performance and accountability.
• Plan capacity through strategic resource planning and succession planning.
• Apply business acumen to prioritise work supporting growth and outcomes.
• Drive process redesign, digital adoption, and continuous improvement initiatives.
• Maintain and evolve SOPs in line with policies and risk priorities.
• Strengthen policies to maintain a robust controls environment.
• Communicate clearly across the department during periods of change.
• Drive adoption of automation and AI tools to improve efficiency and consistency.

Connaissances

KYC/AML

Team leadership

Stakeholder management

Process improvement

Automation awareness

Strategic thinking

Risk awareness

Communication

Agile learning

Formation

Bachelor's degree

Description du poste

Job Description

Join JPMorganChase as a Wholesale KYC Operations (WKO) Lead and manage how new clients are onboarded into our Malaysia franchise. This role suits an experienced leader who has experience managing high performing teams, drives measurable outcomes, and is passionate about client data integrity and compliance.

As a Vice President within the Wholesale KYC Operations (WKO) team, you will lead new client onboarding, ensuring client data meets regulatory and compliance standards at every stage. You will lead and develop a team, apply business acumen to support growth of the Malaysia franchise, and build strong partnerships across internal teams. You will drive process improvement, automation, and adoption of artificial intelligence tools to improve efficiency and consistency. You will also maintain a strong controls environment and ensure clear communication across the department during periods of change.

Job Responsibilities

• Lead new client onboarding in Malaysia, ensuring full compliance with anti-money laundering and know your customer requirements at every stage.
• Own daily operational management and controls, ensuring consistent, high-quality delivery and timely sign-off of required metrics.
• Lead, coach, and develop the team, building trust and setting a clear vision to drive performance and accountability.
• Build team capacity through strategic resource planning, training, and succession planning.
• Apply business acumen to prioritize work in ways that support growth and outcomes for the Malaysia franchise.
• Drive process redesign, digital adoption, and continuous improvement initiatives that improve efficiency, accuracy, and control.
• Maintain and evolve standard operating procedures in line with new policies and emerging risk priorities.
• Establish and strengthen policies and procedures to maintain a robust controls environment.
• Communicate clearly and consistently across the department, keeping teams aligned on strategic and regulatory changes.
• Drive adoption of automation and artificial intelligence tools to reduce manual effort and improve consistency in execution.

Required Qualifications, Capabilities, And Skills

• Bachelor's degree or equivalent.
• Minimum 10 years of relevant KYC/AML/client onboarding experience.
• Proven team lead experience with a transformation mindset, leading teams through adoption of automation, artificial intelligence-enabled analytics, or workflow tools to improve efficiency and embed consistent, well-controlled execution.
• Deep subject matter expertise in anti-money laundering and compliance, with coverage of Malaysia or broader APAC markets.
• Strong business acumen, with the ability to connect operational decisions to business and franchise outcomes.
• Strong stakeholder management skills, with the ability to build trust and influence across functions.
• Strategic thinker with proven ability to design and drive adoption of process improvements and transformation initiatives.
• Strong risk and control awareness, with the ability to prioritize effectively and meet critical deadlines.
• Confident and persuasive communicator, able to engage stakeholders at all levels and across mediums.
• Agile learner, able to quickly master new markets, products, and processes

Preferred Qualifications, Capabilities, And Skills

• Prior experience leading a team, including coaching, performance management, and building trust.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.