VP, Wholesale KYC Ops: Onboarding & Automation Leader

JP Morgan Chase; Kuala Lumpur; On-site; MYR 320,000 - 560,000; Full time

Job summary

JPMorganChase in Malaysia seeks a VP to lead Wholesale KYC Operations, overseeing onboarding of new clients for the Malaysia franchise. You will manage a high-performing team, instill a strong data integrity culture, and ensure compliance with AML/KYC standards across all onboarding stages.

The role emphasizes process redesign, automation, and AI-enabled analytics to improve efficiency, accuracy, and control while partnering with internal teams to support growth and maintain a robust controls

Qualifications

• Bachelor’s degree or equivalent.
• Minimum 10 years of relevant KYC/AML/client onboarding experience.
• Proven team lead experience with a transformation mindset.
• Deep subject matter expertise in anti-money laundering and compliance, with coverage of Malaysia or broader APAC markets.
• Strong business acumen, with the ability to connect operational decisions to business and franchise outcomes.
• Strong stakeholder management skills, with the ability to build trust and influence across functions.
• Strategic thinker with proven ability to design and drive adoption of process improvements and transformation initiatives.
• Strong risk and control awareness, with the ability to prioritize effectively and meet critical deadlines.
• Confident and persuasive communicator, able to engage stakeholders at all levels and across mediums.
• Agile learner, able to quickly master new markets, products, and processes

Responsibilities

• Lead new client onboarding in Malaysia, ensuring full compliance with anti-money laundering and know your customer requirements at every stage.
• Own daily operational management and controls, ensuring consistent, high-quality delivery and timely sign-off of required metrics.
• Lead, coach, and develop the team, building trust and setting a clear vision to drive performance and accountability.
• Build team capacity through strategic resource planning, training, and succession planning.
• Apply business acumen to prioritize work in ways that support growth and outcomes for the Malaysia franchise.
• Drive process redesign, digital adoption, and continuous improvement initiatives that improve efficiency, accuracy, and control.
• Maintain and evolve standard operating procedures in line with new policies and emerging risk priorities.
• Establish and strengthen policies and procedures to maintain a robust controls environment.
• Communicate clearly and consistently across the department, keeping teams aligned on strategic and regulatory changes.
• Drive adoption of automation and artificial intelligence tools to reduce manual effort and improve consistency in execution.

Skills

Team leadership

KYC/AML

Strategic thinking

Stakeholder mgmt

Process improvement

AI adoption

Communication

Regulatory compliance

Agile learning

Education

Bachelor’s degree or equivalent

Job description

JPMorganChase in Malaysia seeks a VP to lead Wholesale KYC Operations, overseeing onboarding of new clients for the Malaysia franchise. You will manage a high-performing team, instill a strong data integrity culture, and ensure compliance with AML/KYC standards across all onboarding stages.

The role emphasizes process redesign, automation, and AI-enabled analytics to improve efficiency, accuracy, and control while partnering with internal teams to support growth and maintain a robust controls