WFH Cantonese / Mandarin Interpreter

JH Creative; Malaysia; Hybrid; MYR 91,000 - 164,000; Full time

Benefits offered by this job

Hybrid work

Paid training

USD compensation

Job summary

JH Creative is seeking a full-time Interpreter to provide real-time Cantonese–English and English–Cantonese interpretation over the phone for clients in healthcare, customer service, and business services. The role is hybrid, based in Puchong, Malaysia, with some work-from-home flexibility depending on client needs and scheduling.

Responsibilities include accurate message conveyance, confidentiality, and adherence to call protocols.

Qualifications

• Strong bilingual proficiency in Cantonese and English with clear, professional verbal communication in both languages.
• Ability to perform consecutive interpretation accurately, preserving tone, intent, and meaning.
• High level of active listening, concentration, and attention to detail in a fast-paced call environment.
• Professional telephone etiquette and customer service orientation, with calm, neutral handling of sensitive conversations.

Responsibilities

• Provide real-time Cantonese–English and English–Cantonese interpretation over the phone for clients in healthcare, customer service, and business services.
• Follow client-specific guidelines and call protocols while maintaining confidentiality.
• Participate in ongoing training and stay up-to-date on terminology; collaborate with coordinators to ensure service quality.

Skills

Cantonese-English bilingual

Consecutive interpretation

Active listening

Telephone etiquette

Time management

Hybrid work readiness

Willingness to training

Education

Languages/communication background

Job description

Company Description

JH Creative Enterprise is a specialized talent acquisition and language services consultancy based in Kuala Lumpur, Malaysia, connecting skilled bilingual professionals with international organizations. The firm focuses on remote and flexible talent solutions that support cross-border business, particularly in Over-the-Phone Interpretation (OPI) for Cantonese and English. By partnering with healthcare providers, BPO networks, and customer service centers in the United States, JH Creative enables seamless real-time communication across language barriers. The company is committed to empowering the Malaysian workforce through high-value remote career opportunities, paid training, and direct USD compensation. For clients, JH Creative provides rigorous vetting and continuous virtual support to ensure linguistic accuracy, cultural sensitivity, and professional call etiquette.

Role Description

The Interpreter will provide real-time Cantonese–English and English–Cantonese interpretation over the phone for clients in sectors such as healthcare, customer service, and business services. This full-time role is hybrid, based in Puchong, with some work-from-home flexibility depending on client needs and scheduling. Day-to-day responsibilities include accurately conveying messages between speakers, maintaining confidentiality, and adhering to professional standards and call protocols. The Interpreter will listen carefully to callers, interpret spoken information with clarity and neutrality, and manage calls efficiently while following client-specific guidelines. The role also involves participating in ongoing training, maintaining up-to-date knowledge of terminology, and collaborating with coordinators to ensure service quality and reliability.

Qualifications

• Strong bilingual proficiency in Cantonese and English, with clear, professional verbal communication skills in both languages.
• Ability to perform consecutive interpretation accurately, preserving tone, intent, and meaning across both languages.
• High level of active listening, concentration, and attention to detail in a fast-paced call environment.
• Professional telephone etiquette, customer service orientation, and the ability to remain calm and neutral in sensitive conversations.
• Reliable work habits, including punctuality, time management, and the ability to meet full-time scheduling commitments.
• Comfort with hybrid work arrangements in Puchong and readiness to work from home with a quiet environment, stable internet connection, and suitable equipment.
• Willingness to participate in paid training, follow established procedures, and accept coaching and feedback to improve performance.
• Prior interpretation, call center, or customer-facing experience is an advantage but not mandatory; relevant academic background in languages, communication, or related fields is beneficial.