Wellness Client Experience Consultant

LUMICELL WELLNESS SDN BHD; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

High commission/incentive scheme

Growth opportunities

Training and support in wellness

Dynamic work environment

Job summary

LUMICELL WELLNESS SDN BHD is seeking a proactive Consultant to join our Wellness & Regenerative Centre in Kuala Lumpur. You will handle client enquiries across channels, schedule appointments, and contribute to an outstanding customer journey from first contact to after-treatment.

Ideal candidates have a Diploma in Business, Marketing, or related fields, strong presentation and negotiation skills, and a multilingual ability (English, Mandarin, Malay) is a plus.

Qualifications

• Strong presentation and negotiation skills.
• Multilingual ability (English, Mandarin, Malay) is an added advantage.

Responsibilities

• Handle client enquiries across multiple channels (WhatsApp, calls, social media, walk-ins) and schedule appointments efficiently.
• Manage social media interactions: Monitor and ensure no negative comments remain unresolved.
• Reply to customer engagement comments in a warm and professional manner.
• Conduct follow-ups with treatment customers to gather feedback and secure testimonials for marketing purposes.
• Capture videos and content during customer visits (with consent) to support the marketing team.
• Work closely with operation manager, doctors, and marketing team to ensure excellent customer journey from first contact to after-treatment.
• Maintain accurate records of appointments, feedback, and customer service activities.

Skills

Presentation skills

Negotiation skills

Customer service

Multilingual (English, Mandarin, Malay

Education

Diploma in Business, Marketing, Sales, or related fields

Job description

LUMICELL WELLNESS SDN BHD is seeking a proactive Consultant to join our Wellness & Regenerative Centre in Kuala Lumpur. You will handle client enquiries across channels, schedule appointments, and contribute to an outstanding customer journey from first contact to after-treatment.

Ideal candidates have a Diploma in Business, Marketing, or related fields, strong presentation and negotiation skills, and a multilingual ability (English, Mandarin, Malay) is a plus.