Wealth & Premier Banking Solutions Specialist

HSBC Holdings plc; Kuala Lumpur; Presencial; MYR 40 000 - 70 000; Tempo integral

Resumo da oferta

HSBC Holdings plc in Kuala Lumpur seeks a Customer Solutions Specialist within International Wealth and Premier Banking (IWPB). You will collaborate with colleagues to define, manage and achieve divisional targets.

The role focuses on outbound telemarketing to cross-sell financial products, achieving KPIs, and delivering professional, compliant customer interactions.

Multilingual capability and resilience in a fast-paced environment are valued; immediate local work eligibility is preferred.

Qualificações

• Min SPM qualification, Diploma/Degree in any field or equivalent sales experience would be an added advantage.
• A team player with an energetic and flexible working style
• Strong interpersonal and communication skills with the ability to engage with customer effectively
• Proven ability to work under pressure and meet sales KPIs in a fast-paced environment
• Multilingual ability (English, Bahasa Malaysia and/or Mandarin) to cater to diverse customer segments
• Due to local laws and governance, candidates with immediate right to work locally and no relocation need will be prioritized.

Responsabilidades

• Conduct outbound telemarketing calls to existing bank customers with the objective of cross-selling suitable financial products – Cards, Personal Financing, CASA, Premier (upgrade & cross-sell).
• Achieve daily KPIs (e.g., number of calls, talk-time, submissions) and meet or exceed monthly performance expectations (PE).
• Identify and maximize sales opportunities through effective customer engagement and needs-based selling.
• Proactively work with Team Managers, Customer Acquisition to plan, execute and optimize sales activities, ensuring alignment with business priorities.
• Provide professional and customer-centric sales interactions that align with customer needs.
• Ensure accurate product information and disclosures in line with regulatory and compliance requirements.
• Handle customer objections professionally and escalated complex cases when necessary.
• Contribute positively to a collaborative and supportive team environment.
• Share product knowledge, successful sales techniques, and best practices with peers.
• Participate actively in training, coaching sessions, and team huddles to improve performance.
• Adhere to call scripts, sales guidelines, and process requirements to ensure compliance.
• Maintain accurate call and sales records in contact centre systems.
• Ensure all customer data is handled securely and in line with data protection standards.

Conhecimentos

Multilingual capability

Communication skills

Team player

Formação académica

SPM qualification

Diploma/Degree

Descrição da oferta de emprego

HSBC Holdings plc in Kuala Lumpur seeks a Customer Solutions Specialist within International Wealth and Premier Banking (IWPB). You will collaborate with colleagues to define, manage and achieve divisional targets.

The role focuses on outbound telemarketing to cross-sell financial products, achieving KPIs, and delivering professional, compliant customer interactions.

Multilingual capability and resilience in a fast-paced environment are valued; immediate local work eligibility is preferred.