Warehouse Ops Lead: Inbound/Outbound, Returns & On-site

Cainiao Group; Subang Jaya; On-site; MYR 45,000 - 78,000; Full time

Job summary

Cainiao Group in Malaysia is seeking an experienced Warehouse Operations Specialist to manage daily inbound/outbound exceptions, cycle counting, returns processing, and on-site delivery assurance.

The role requires hands-on expertise with WMS, inventory control, and warehouse workflows, plus bilingual proficiency in English and Bahasa Malaysia (Mandarin a plus). You will report to off-site stakeholders and support 3PL coordination.

Qualifications

• At least 3 years of warehouse operations experience (e-commerce or 3PL preferred).
• Bilingual English and Bahasa Malaysia; Mandarin is an advantage.
• Proficient with WMS, inventory control and warehouse workflows.
• Hands-on experience in exception handling, cycle counting and returns management.
• Capable of working independently and reporting to off-site stakeholders.
• Proficient in MS Office (Excel, Word, Outlook).
• Strong attention to detail and analytical mindset.

Responsibilities

• Daily Inbound/Outbound Exception Management: monitor operations, resolve exceptions and document for audit trails.
• Weekly Cycle Count: plan, execute and verify accuracy; investigate variances.
• Returns Classification & Same-Day Processing: oversee returns, sort, and route items to appropriate areas.
• On-site Delivery Assurance & Rapid Response: ensure SLA adherence, support campaigns, and monitor 3PL SOPs.

Skills

Bilingual English & Malay

Mandarin a plus

WMS expertise

Inventory control

Cycle counting

Returns management

MS Office

Independent worker

Tools

WMS

MS Office

Job description

Cainiao Group in Malaysia is seeking an experienced Warehouse Operations Specialist to manage daily inbound/outbound exceptions, cycle counting, returns processing, and on-site delivery assurance.

The role requires hands-on expertise with WMS, inventory control, and warehouse workflows, plus bilingual proficiency in English and Bahasa Malaysia (Mandarin a plus). You will report to off-site stakeholders and support 3PL coordination.