Warehouse Associate (Quality, Safety and Compliance)

Watson's Personal Care Stores Sdn. Bhd.; Shah Alam; On-site; MYR 36,000 - 47,000; Full time

Job summary

Watsons Malaysia is hiring a Warehouse Associate focused on Quality, Safety and Compliance to support daily inspections, documentation, and audit readiness. You will gather data, update logs, and assist in CHRA/HIRARC activities under supervision.

The role emphasizes attention to detail, reliability, and the ability to escalate issues following established protocols. On-the-job training is provided.

Qualifications

• Diploma-based or strong related qualifications in safety/quality fields.
• Experience with safety inspections, documentation, and audits is preferred.
• Familiarity with OSHA/ISO-45001 concepts is an advantage.

Responsibilities

• Assist in safety inspections and documentation to support compliance.
• Record observations, prepare checklists, and update floor logs.
• Support CHRA/HIRARC data collection and incident reporting."
• Coordinate with supervisors and QA to escalate non-compliances.
• Help in fire service inspections and emergency preparedness tasks.
• Maintain audit-ready documentation and assist training preparations.

Skills

Detail‑oriented

Communication escalations

Physical stamina

Observation skills

Safety awareness

Education

Diploma in Occupational Safety & Health

Logistics / Supply Chain Management

Engineering / Science

Quality Assurance / Quality Management

Industrial/Manufacturing field

Tools

MS Word

Excel

Job description

Warehouse Associate (Quality, Safety and Compliance)

A. Workplace Safety Inspection & Monitoring

1. Support daily and weekly inspection activities as directed by immediate supervision, including

• Housekeeping and walkway clearance
• Emergency exit accessibility
• Fire extinguisher presence and accessibility
• First aid kit stock checks
• Eye-wash station condition
• PPE availability and usage
• Stacking and de-stacking observations at racking areas
• General workplace safety observations

2. Assist in identifying ergonomic risks during routine walkthroughs (e.g., awkward postures, manual handling practices) and report findings directly to the supervising safety personnel.

3. Support basic noise identification activities by helping record observations or assisting with the scheduling of noise measurement checks conducted by competent personnel.

4. Assist with HIRARC (Hazard Identification, Risk Assessment and Risk Control)-related activities, such as gathering information, documenting hazards observed, and preparing checklists for review by supervising safety personnel.

5. Assist in CHRA (Chemical Health Risk Assessment) support tasks, including coordinating documentation, collecting relevant data, and compiling observation notes for subsequent review by the competent assessor.

6. Support OSHWA (Occupational Safety & Health Workplace Assessment) data collection by helping record findings, monitoring checkpoints, and compiling floor observation notes.

7. Assist in floor-level execution of incident reporting processes managed by the Assistant Supervisor, including:

• Collecting initial details from the scene
• Taking photographs
• Preparing preliminary documentation for review by safety personnel

B. Safety Inspection Documentation Support

1. Record safety inspection observations using approved checklists and templates provided by the department.

2. Maintain and update safety documentation and floor logs, ensuring visibility for the Assistant Supervisor and Manager:

• Safety inspection records
• Incident logs and preliminary incident details
• HIRARC observation notes
• Safety monitoring logs (e.g., PPE, emergency equipment checks)

3. Support tracking of inspection findings and corrective actions by updating follow-up status exactly as instructed by supervising safety personnel.

4. Prepare, organize, and maintain documentation files to support internal reviews, corporate audits, and external regulatory checks.

5. Ensure completeness, accuracy, and proper filing of all inspection documents to maintain constant audit readiness for the departmental function.

6. Assist during fire service inspections, including preparing ground-level documents, retrieving required records, and guiding inspectors to relevant physical inspection points.

C. Emergency & Safety Preparedness Support

1. Provide direct assistance to the Assistant Supervisor during emergency and safety activities, such as:

• Fire drill exercises
• Emergency response preparation activities
• Toolbox meetings / safety briefings
• Safety Week or safety campaigns

2. Support structural administrative tasks for safety initiatives, including managing attendance lists, collecting sign-offs/acknowledgements, updating documentation, and filing.

3. Assist in internal safety training preparation, including materials/handouts layout, training room setup, attendance capture, and record compilation.

D. Operational Compliance Observation (Supporting Role)

1. Perform basic operational observations during regular warehouse activities to identify obvious non-compliance related to product handling or storage practices.

2. Escalate any operational irregularities, quality risks, or concerns immediately to QA personnel or the supervising hierarchy for further review.

3. Provide assistance during operational and warehouse compliance inspection activities when assigned.

(Note: This role performs observation and reporting support only, working under strict supervisory guidelines, and does not make independent compliance decisions.)

QUALIFICATION, EXPERIENCE & COMPETENCY REQUIREMENTS

A. Educational Background

• Minimum Diploma in any of the following disciplines:
• Occupational Safety & Health
• Logistics / Supply Chain Management
• Engineering / Science
• Quality Assurance / Quality Management
• Industrial or Manufacturing-related field

(Candidates with an SPM qualification may be considered if they possess strong, proven experience in warehouse operations or safety inspection environments.)

B. Working Experience

• Preferably 1–3 years of experience in one or more of the following areas:
• Warehouse operations, ideally within a GDP/GDPMD, pharmaceutical, or medical device environment.
• Workplace safety inspection, floor monitoring, or compliance auditing support.

• Familiarity with physical inspection checklists, incident logging, basic HIRARC concepts, and general OSHA or ISO 45001 awareness is an advantage.

C. Technical Skills & Knowledge

• Basic Knowledge: Understanding of warehouse operations, basic safety practices (OSHA 1994 awareness), and checklist-based inspection procedures.
• Core Abilities: Capable of conducting routine floor inspections using standard SOPs, identifying visible hazards/unsafe acts & conditions, and gathering clear photo evidence.
• Documentation Skills: Ability to record observations accurately and use Microsoft Word/Excel to update basic safety logs and trackers.

D. Soft Skills & Behavioral Requirements

• Detail‑Oriented & Reliable: Highly observant, disciplined, and consistent in conducting daily warehouse safety walkthroughs.
• Communication & Escalations: Able to report floor findings clearly and follow supervisory instructions and escalation protocols precisely.
• Physical Stamina: Physically fit to perform extensive walking and safety monitoring across all operational zones of the warehouse.

E. Certificates & Training (Preferred, Not Mandatory)

• Basic OSHA awareness
• Hazard identification or safety inspection training
• First Aid or Fire Safety training (advantage)
• MHE awareness (applicable to the site execution)

On‑the‑job training can be provided for suitable candidates who demonstrate the right behavioral aptitude.

About Us

Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms.

Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.

Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.

*Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.