Waiter-Waitress

Plaza OSK (KL Sales Office); Kuantan; On-site; MYR 20,000 - 31,000; Full time

Job summary

Jora Malaysia is seeking a waiter/waitress to deliver courteous service and maintain high grooming standards within the hotel’s restaurant and outlets. You will greet guests, guide them to their tables, and ensure accurate service at your station while upholding all house rules.

The role requires punctuality, adherence to hotel policies, and the ability to handle guest inquiries and complaints professionally. Training sessions and occasional additional duties may be assigned.

Qualifications

• Punctual, efficient and courteous with a helpful attitude towards guests.
• Well groomed and neatly dressed in prescribed uniform.
• Must relay customer complaints to supervisor or manager.
• Aware of schedule and must be punctual, with notice for unavoidable absences.

Responsibilities

• Ensure high standards of personal presentation and grooming.
• Represent hotel management professionally at all times.
• Read and adhere to Employee Handbook and hotel policies (fire, hygiene, safety).
• Attend training sessions and meetings as required.
• Carry out other duties as assigned.

Skills

Punctual

Courteous

Guest service

Communication

Schedule management

Grooming

Problem solving

Teamwork

Attention to detail

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1. Punctual, efficient and above all courteous, assumes a pleasing and helpful attitude towards each guest, and speaks in a clear voice to other employees.
2. Must be always well groomed and neatly dressed in the prescribed uniform. While on duty, never wear any jewellery except that which is permitted as per the Resort’s grooming standard for uniformed employee.
3. Handles guest complaints, and if necessary, refer them to Assistant Manager for follow‑up and corrective action. Must relay any customer complaints, regardless how small, to the Manager or Supervisor on duty.
4. Always be aware of his/her schedule. Must be punctual and must give adequate notice whenever serious circumstances prevent him/her from adhering to schedule.
5. A waiter/waitress must be familiar with the Resort, the restaurant within the hotel, and especially with the outlet he/she is working in order to answer questions quickly and accurately to guests.
6. The waiter/waitress is responsible for all service at his/her station/outlet
7. Waiter/waitress greets arriving guest(s) in a pleasant manner, making them feel welcome and at ease. He/she leads them to the assigned table and addresses guest(s) by name when the hostess leads the guest(s) to the table.
8. Waiter/waitress never uses equipment for any purpose for which it is not intended, either by House rule or by custom.
9. Waiter/waitress is aware of all House rules, and he/she not only obeys them but assists in enforcing them. He/she must conduct in a manner that so encourages fellow employees to do likewise.
10. Any other duties task as and when assigned or required from time to time

Key Responsibilities/Major Tasks:

1. Ensures high standards of personal presentation and grooming.
2. Exercises responsible behaviour at all times and positively representing the hotel management team.
3. Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
4. Attends training sessions and meetings as and when required.
5. Carries out any other reasonable duties and responsibilities as assigned.