VSE Specialist (GENESYS)

CEVA Logistics; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

CEVA Logistics in Kuala Lumpur is seeking a VSE Specialist who will conduct audits in hatcheries and provide technical advice to customers within the animal health industry. The ideal candidate will have a Bachelor’s degree and 3–5 years of experience in the poultry industry. Responsibilities include maintaining relationships with customers, troubleshooting equipment, and performing audits. This role requires effective communication skills and a willingness to travel for customer visits.

Qualifications

• 3–5 years of experience in poultry industry management, hatchery operations, or animal health business units preferred.
• Strong verbal and written communication skills for effective interaction.
• Willingness to travel and conduct regular customer visits.

Responsibilities

• Conduct audits in the hatchery and analyze results.
• Perform product audits for Customers.
• Troubleshoot and repair equipment malfunctions.
• Maintain positive professional relationships with Customers.

Skills

Communication skills

Self-motivated

Problem solving

Technical expertise

Education

Bachelor’s degree in electrical, mechanical engineering, or a related field

Job description

VSE Specialist (GENESYS)

The success of a company depends on the passionate people we partner with.

Together, let’s share our talents.

As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet.

We are committed to ensuring the highest possible level of care and well‑being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife.

Indeed, our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Health is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.

Your missions:

• Ensure value‑added monitoring of Ceva products by conducting audits in the hatchery (via the C.H.I.C.K. Program application) and analyzing the results using appropriate digital tools.
• Share collected information with the Customer, and store it internally within Ceva for later projects.
• Perform product audits for Customers.
• Validate the proper functioning of standard and/or specialized Ecat iD equipment.
• Troubleshoot, and repair, equipment malfunctions.
• Perform, and track, scheduled preventative maintenance on equipment.
• Maintain positive professional relationships with Customers via regular visits, events and/or calls.
• Maintain strong professional relationships with Desvac.
• Collaborate with all the local teams, in order to ensure the successful execution of the Business Plan.
• Participate in bi‑monthly meetings with Corporate to review the current European situation and update all Customer Business Plans regularly during monthly meetings with the VSE teams and local team Managers.
• Highlight critical information observed during Customer visits.
• Communicate with the Customer on a weekly/ monthly basis, in order to monitor results and conduct more detailed Business Review meetings on a yearly basis.
• Create automatic reports, uploaded to Cforce for each audit, via the Services Application.
• Manage the stock of spare parts and Desvac equipment in Costumers’ and Ceva’s local warehouses.
• Attend Corporate‑led training and attend congresses, seminars and events related to his/her professional areas of expertise.
• Engage in self‑training for new technical updates, in order to maintain high levels of up‑to‑date expertise.
• Collaborate on the creation of technical articles.
• Deliver issues diagnoses, and Expert support, on demand.
• Conduct Customer visits, and provide professional consultation (advice and problem solving) on Vaccination (C.H.I.C.K. Program) and Hatchery processes, Desvac and/or Ecat iD equipment.
• Provide technical and scientific advice to Customers.
• Develop training on technical activities, with the aim of sharing required/ requested knowledge and expertise with Customers.
• Train local teams in offering effective guidance and advice to Customers.

Your profile:

• Bachelor’s degree in electrical, mechanical engineering, or a related field.
• 3–5 years of experience in poultry industry management, hatchery operations, or animal health business units (preferred).
• Strong verbal and written communication skills for effective interaction with customers and team members.
• Highly self‑motivated, responsible, and adaptable to diverse tasks and changing situations.
• Willingness to travel and conduct regular customer visits.