VSE Specialist (GENESYS)

CEVA SANTE ANIMALE; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

CEVA SANTE ANIMALE seeks a dedicated professional to conduct audits in the poultry sector, ensuring quality standards for their products. The role involves effective communication with customers and maintaining strong relationships while providing technical support regarding hatchery operations.

Candidates should possess a Bachelor's degree in engineering with 3–5 years of relevant experience, and show willingness to travel regularly. CEVA emphasizes a collaborative approach, providing opportunities for professional growth.

Qualifications

• 3–5 years of experience in poultry industry management, hatchery operations, or animal health business units preferred.
• Willingness to travel and conduct regular customer visits.

Responsibilities

• Ensure value‑added monitoring of Ceva products by conducting audits in the hatchery.
• Share collected information with the Customer and store it internally.
• Perform product audits for Customers.
• Troubleshoot and repair equipment malfunctions.
• Maintain positive professional relationships with Customers.
• Engage in self‑training for new technical updates.
• Provide technical and scientific advice to Customers.

Skills

Poultry industry management

Hatchery operations

Strong communication skills

Self-motivated

Adaptable

Education

Bachelor’s degree in electrical, mechanical engineering, or related field

Job description

The success of a company depends on the passionate people we partner with. Together, let's share our talents. As a global leader in animal health, Ceva Animal Health believes our success is linked to our passionate people researching, developing, producing and supplying innovative health solutions for all animals, which contributes to the future of our diverse planet. We are committed to ensuring the highest possible level of care and well‑being for farm animals (poultry, pigs, ruminants), companion animals (dogs and cats) and wildlife. Indeed, Our “Together, Beyond Animal Health” vision emphasizes that the health and wellbeing of people, animals and our planet are totally interlinked. More than ever, Ceva is committed to a "One Health" approach.

As part of our “Diversity, Equity and Inclusion” policy, Ceva Animal Heath is committed to the employment of people with disabilities and will make reasonable accommodations throughout the interview process to ensure an inclusive and accessible experience for all applicants. To request an accommodation, please contact a member of the Ceva Talent Acquisition team.

Your Missions

• Ensure value‑added monitoring of Ceva products by conducting audits in the hatchery (via the C.H.I.C.K. Program application) and analyzing the results using appropriate digital tools.
• Share collected information with the Customer, and store it internally within Ceva for later projects.
• Perform product audits for Customers.
• Validate the proper functioning of standard and/or specialized Ecat iD equipment.
• Troubleshoot and repair equipment malfunctions.
• Perform, and track, scheduled preventative maintenance on equipment.
• Maintain positive professional relationships with Customers via regular visits, events and/or calls.
• Maintain strong professional relationships with Desvac.
• Collaborate with all the local teams, in order to ensure the successful execution of the Business Plan.
• Participate in bi‑monthly meetings with Corporate to review the current European situation and update all Customer Business Plans regularly during monthly meetings with the VSE teams and local team Managers.
• Highlight critical information observed during Customer visits.
• Communicate with the Customer on a weekly/monthly basis, in order to monitor results and conduct more detailed Business Review meetings on a yearly basis.
• Create automatic reports, uploaded to Cforce for each audit, via the Services Application.
• Manage the stock of spare parts and Desvac equipment in Customers’ and Ceva’s local warehouses.
• Attend Corporate‑led training and congresses, seminars and events related to his/her professional areas of expertise.
• Engage in self‑training for new technical updates, in order to maintain high levels of up‑to‑date expertise.
• Collaborate on the creation of technical articles.
• Deliver issue diagnoses and expert support, on demand.
• Conduct Customer visits, and provide professional consultation (advice and problem solving) on Vaccination (C.H.I.C.K. Program) and Hatchery processes, Desvac and/or Ecat iD equipment.
• Provide technical and scientific advice to Customers.
• Develop training on technical activities, with the aim of sharing required/requested knowledge and expertise with Customers.
• Train local teams in offering effective guidance and advice to Customers.

Your Profile

• Bachelor’s degree in electrical, mechanical engineering, or a related field.
• 3–5 years of experience in poultry industry management, hatchery operations, or animal health business units (preferred).
• Strong verbal and written communication skills for effective interaction with customers and team members.
• Highly self‑motivated, responsible, and adaptable to diverse tasks and changing situations.
• Willingness to travel and conduct regular customer visits.