VP, Team Leader, Emerging Enterprise

uobgroup; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

2201 United Overseas Bank (Malaysia) Bhd in Kuala Lumpur is seeking an experienced leader to motivate, coach, and manage a bank operations team, driving a high-performance culture and ensuring service excellence.

The role involves overseeing daily workflows, monitoring performance, conducting reviews, handling escalations, and maintaining regulatory compliance within the Malaysian banking sector.

Qualifications

• Bachelor's degree in Business, Finance, Banking, or a related field.
• Experience leading a team in banking, 3-5 years.
• Strong communication, interpersonal and problem-solving skills.

Responsibilities

• Motivate, coach, and manage a team, fostering a high-performance culture.
• Oversee daily operations and workflow, ensuring adherence to established procedures and service level agreements.
• Monitor team performance, identify areas for improvement, and implement corrective actions.
• Conduct regular team meetings, performance reviews, and provide constructive feedback.
• Handle complex customer inquiries and escalations, ensuring satisfactory resolution.
• Ensure compliance with all internal policies, regulatory requirements, and risk management guidelines.
• Identify training needs and facilitate professional development opportunities for team members.
• Contribute to the development and implementation of new processes and initiatives to enhance operational efficiency.
• Prepare and present performance reports to senior management.

Skills

Team leadership

Communication skills

Problem-solving

Interpersonal skills

Regulatory compliance understanding

Microsoft Office Suite

Education

Bachelor's degree in Business, Finance, Banking, or a related field

Tools

Microsoft Office Suite

Job description

Company: 2201 United Overseas Bank (Malaysia) Bhd

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Motivate, coach, and manage a team of individuals, fostering a high-performance culture.


• Oversee daily operations and workflow, ensuring adherence to established procedures and service level agreements.


• Monitor team performance, identify areas for improvement, and implement corrective actions.


• Conduct regular team meetings, performance reviews, and provide constructive feedback.


• Handle complex customer inquiries and escalations, ensuring satisfactory resolution.


• Ensure compliance with all internal policies, regulatory requirements, and risk management guidelines.


• Identify training needs and facilitate professional development opportunities for team members.


• Contribute to the development and implementation of new processes and initiatives to enhance operational efficiency.


• Prepare and present performance reports to senior management.

Job Qualifications

• Bachelor's degree in Business, Finance, Banking, or a related field.


• Minimum of 3-5 years of experience in the banking industry, with at least 1-2 years in a supervisory or team leadership role.


• Proven ability to lead, motivate, and develop a team.


• Strong understanding of banking products, services, and operational processes.


• Excellent communication, interpersonal, and problem-solving skills.


• Ability to work effectively under pressure and manage multiple priorities.


• Proficiency in Microsoft Office Suite.


• Familiarity with regulatory requirements and compliance standards within the Malaysian banking sector.

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications.

If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.