VP, Client Experience

Alta Malaysia; Subang Jaya; On-site; MYR 89,000 - 134,000; Full time

Job summary

Alta Malaysia in Malaysia is seeking a role focused on mapping customer journeys across online and offline channels in collaboration with Growth and Marketing to create a seamless experience for clients.

You will capture data across the client journey to identify gaps and opportunities that impact experience, conversions and lifetime value, and lead the team that serves as the first point of contact for client needs.

Responsibilities

• Map customer journeys across online and offline channels to create a seamless experience.
• Capture data across the client journey to spot gaps and opportunities across lifecycle that impact experience, conversions, and lifetime value.
• Lead the team that acts as the first contact for client needs; respond to queries, ensure important information reaches clients, or escalate when needed.

Job description

• Mapping customer journeys across online and offline channels (in collaboration with Growth and Marketing) that create a seamless experience
• Capturing data across the client journey to spot gaps and opportunities across the client lifecycle that impact experience, conversions, and lifetime value
• Leading the team that acts as the first point of contact for client needs; whether responding to an incoming query, ensuring important information reaches clients, or escalating something that r...