VP, Client Experience & Growth Operations

Alta

Kuala Lumpur

On-site

MYR 150,000 - 210,000

Full time

17 hours ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Alta, headquartered in Singapore with a presence in Malaysia, is seeking a VP of Client Experience to spearhead the end-to-end client journey across Asia. The role combines Client Experience with Sales Operations and requires leading a distributed team across markets to ensure high standards of onboarding, activation, conversion and ongoing engagement.

You will partner with Growth, Marketing and Deal teams to optimize lead management, communications and retention while implementing scalable

Qualifications

5+ years in Client Experience, Customer Success, Sales Operations, or related fields.
Demonstrated leadership across multiple markets in a regulated or financial services context.
Proven ability to improve client conversion, engagement and retention.
Strong knowledge of CRM governance, lead management and performance reporting.

Responsibilities

Own end-to-end client experience across the organisation, from inquiry to ongoing engagement.
Build and lead Client Experience and SalesOps teams across markets (Singapore, Malaysia, Indonesia, Philippines).
Define service standards, playbooks and career paths for the function as it grows.
Design client segmentation and scalable engagement models for diverse client profiles.
Partner with Growth, Marketing, Sales and Deal teams to improve lead management and conversions.
Translate feedback and data into actionable product and process improvements.