Voice Tech Support Specialist

The Elitejob; Malaysia; On-site; MYR 42,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Career growth opportunities

Employee discounts on Amazon products

Job summary

Amazon is seeking a Technical/Customer Specialist in Malaysia to provide exceptional service via voice interactions, addressing technical issues and guiding customers to solutions with empathy. Training will be provided as you work in a global tech leader.

Excellent English communication, strong problem-solving, and the ability to multitask are required; prior customer service or tech support experience is a plus but not required.

Qualifications

• Fluent English communication, both verbal and written.
• Strong problem-solving abilities and technical aptitude.
• Ability to multitask in a fast-paced environment.
• Customer-focused mindset with passion for service.
• Experience in customer service or technical support is a plus but not required.

Responsibilities

• Handle inbound calls regarding technical issues, product inquiries, and order assistance.
• Provide accurate and timely solutions with professionalism and empathy.
• Diagnose issues using available tools and resolve remotely.
• Document interactions and solutions in the CRM system.
• Collaborate with cross-functional teams to resolve complex issues.

Skills

Fluent English

Problem solving

Multitasking

Customer-focused

CRM familiarity

Tools

CRM software

Job description

Amazon is seeking a Technical/Customer Specialist in Malaysia to provide exceptional service via voice interactions, addressing technical issues and guiding customers to solutions with empathy. Training will be provided as you work in a global tech leader.

Excellent English communication, strong problem-solving, and the ability to multitask are required; prior customer service or tech support experience is a plus but not required.