Luxury Fragrance Concierge

Luxasia Group; Kuala Lumpur; On-site; MYR 27,900 - 44,640; Full time

Job summary

Luxasia Group in Kuala Lumpur is seeking a customer-focused Retail Sales Associate to represent a luxury fragrance brand. You will deliver exceptional service, build relationships with customers, and create an inviting in-store experience.

Responsibilities include greeting customers, recommending fragrances based on preferences, maintaining store cleanliness, stock checks, and participating in product launches and events. Fluency in English; Mandarin is preferred for Mandarin-speaking customers.

Qualifications

• Excellent customer service skills with a strong sales orientation.
• Pleasant disposition and well-groomed appearance.
• Strong product knowledge in fragrance.
• Effective communication skills in English; proficiency in Mandarin is preferred to communicate with Mandarin-speaking customers.
• Willing to commit to retail operational hours and available to work every Friday, Saturday, and Sunday.

Responsibilities

• Attend to customer requests and enquiries on fragrance products.
• Recommend the ideal fragrance product to customers according to their individual preference through knowledge sharing.
• Maintain good relationship with customers to build customer loyalty.
• Basic housekeeping of work area.
• Assist in retail operations, e.g. stock take.
• May be involved in new products launches & related events.

Skills

Customer service

Sales orientation

Product knowledge

English communication

Mandarin

Weekend availability

Job description

Luxasia Group in Kuala Lumpur is seeking a customer-focused Retail Sales Associate to represent a luxury fragrance brand. You will deliver exceptional service, build relationships with customers, and create an inviting in-store experience.

Responsibilities include greeting customers, recommending fragrances based on preferences, maintaining store cleanliness, stock checks, and participating in product launches and events. Fluency in English; Mandarin is preferred for Mandarin-speaking customers.