VIP Crypto Support Specialist

Bitget Limited; Kuala Lumpur; On-site; MYR 45,000 - 75,000; Full time

Job summary

Bitget is seeking a customer service professional to serve VIP clients across multiple regions from its Kuala Lumpur base. You will deliver high-standard support, guiding customers on product and service queries with a strong emphasis on resolution and experience.

The role requires Mandarin language ability, excellent interpersonal skills, and the capacity to handle high volumes while maintaining accuracy and courtesy. Join a dynamic team in a leading web3 platform with global reach.

Qualifications

• Strong interpersonal and customer service skills.
• Ability to communicate with Mandarin-speaking customers.
• Analytical and problem-solving abilities with a solutions-oriented approach.
• Excellent multitasking and organizational skills; manage competing priorities.
• Ability to handle a high volume of customer chats with quality and accuracy.
• Team player and willingness to share workload within a customer service team.

Responsibilities

• Serve as a primary point of contact for VIP customers across multiple regions, delivering high-standard service and support.
• Provide timely guidance on product- and service-related queries with a focus on resolution and customer experience.
• Maintain a customer-first mindset and prioritize customer satisfaction in every interaction.
• Process customer transactions accurately and maintain up-to-date records of activity.
• Handle customer complaints and escalations professionally per service standards and procedures.
• Consistently meet SLAs and performance targets.

Skills

Customer service

Mandarin

Communication

Problem solving

Multitasking

Team player

Attention to detail

Tools

Zendesk

CRM

Job description

Bitget is seeking a customer service professional to serve VIP clients across multiple regions from its Kuala Lumpur base. You will deliver high-standard support, guiding customers on product and service queries with a strong emphasis on resolution and experience.

The role requires Mandarin language ability, excellent interpersonal skills, and the capacity to handle high volumes while maintaining accuracy and courtesy. Join a dynamic team in a leading web3 platform with global reach.