Bilingual JP/EN Crypto Support Specialist (Live Chat)

CB Talents; George Town; Hybrid; MYR 24,000 - 36,000; Full time

Job summary

CB Talents seeks a bilingual Japanese/English Customer Support specialist in Malaysia to assist users on complex written interactions related to fintech and crypto products. You will handle live chat and email inquiries, maintain high-quality responses, and stay current with market fundamentals.

The role requires 2–4 years of experience in customer service, strong numerical skills, and a willingness to work a 5-day shift including weekends.

Qualifications

• Native-level Japanese proficiency, able to support users on complex written interactions (reading & typing required).
• Strong command of English, both written and spoken.
• 2–4 years in Customer Service / Live-chat, with frontline operations training.
• Experience with financial institutions, fintech platforms, trading environments, or crypto products is a plus.
• Educational background in Finance, Economics, Mathematics, Business Admin, or related fields is preferred.
• Strong numerical acumen with attention to detail and data handling.
• Willingness for 5 days of shift work, including weekends and public holidays.
• Hybrid model: onsite day shifts and remote night shifts in Malaysia.

Responsibilities

• Assist customers via live chat or email in Japanese and English.
• Ensure a high-quality, accurate customer service experience.
• Stay updated on crypto trading platforms, products, and crypto-market fundamentals.
• Manage inquiries and follow up with current and prospective users.
• Identify customer needs and convert to actionable feedback for management.
• Flag discrepancies or risks to management promptly to ensure smooth frontline operations.
• Suggest improvements to boost team performance and efficiency.

Skills

Japanese proficiency

English proficiency

Customer service experience

Fintech/crypto knowledge

Analytical mindset

Attention to detail

Hybrid work acceptance

On-site Malaysia availability

Education

Finance/Economics/Mathematics/Business Admin degree

Job description

CB Talents seeks a bilingual Japanese/English Customer Support specialist in Malaysia to assist users on complex written interactions related to fintech and crypto products. You will handle live chat and email inquiries, maintain high-quality responses, and stay current with market fundamentals.

The role requires 2–4 years of experience in customer service, strong numerical skills, and a willingness to work a 5-day shift including weekends.