VIP Mandarin Crypto Support Specialist

Bitget; Kuala Lumpur; On-site; MYR 45,000 - 76,000; Full time

Benefits offered by this job

Competitive salaries and benefits

Job summary

Bitget is seeking a customer service specialist to support our global VIP clients. You will respond to inquiries via email and LiveChat, investigate complaints, and document outcomes in our systems.

The role requires Mandarin and English fluency, a minimum of 2 years in VIP banking/fintech customer service, and willingness to work 24x7 shifts. You will collaborate with internal teams and stay updated on Bitget products and industry trends.

Qualifications

• SPM, Diploma or Degree in any related field.
• Minimum 2 years of customer service experience in VIP banking/fintech.
• Excellent verbal and written Mandarin and English language.

Responsibilities

• Attend to inquiries/issues from global VIP customers via email, LiveChat, & other channels.
• Handle VIP customer complaints and conduct investigations with documentation of outcomes.
• Liaise with internal and external teams to address product/service complaints and feedback.
• Maintain up-to-date knowledge about Bitget products and industry trends to support customers.
• Escalate unresolved queries per the escalation matrix to the line manager.

Skills

Mandarin & English

Customer service

Communication

Time management

Problem solving

Education

Diploma or Degree in related field

Job description

Bitget is seeking a customer service specialist to support our global VIP clients. You will respond to inquiries via email and LiveChat, investigate complaints, and document outcomes in our systems.

The role requires Mandarin and English fluency, a minimum of 2 years in VIP banking/fintech customer service, and willingness to work 24x7 shifts. You will collaborate with internal teams and stay updated on Bitget products and industry trends.