VIP Client Support Specialist - Bilingual (KL)

UPTREND CAPITAL SDN. BHD.; Kuala Lumpur; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

Bonuses

Medical & life insurance

Annual leave

Career development

Team events

Job summary

UPTREND CAPITAL SDN. BHD. in Kuala Lumpur City Centre is seeking a dedicated VIP Customer Service Representative to join our team in Kuala Lumpur. This full-time position is an excellent opportunity for fresh graduates or experienced professionals looking to excel in a customer-focused role.

You will handle VIP client inquiries via phone, email and other channels, maintain detailed records, collaborate with multiple departments, and strive to enhance customer satisfaction and loyalty.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Strong problem-solving and decision-making skills.
• Attention to detail and the ability to multitask.
• Proficiency in English and Bahasa Malaysia, both written and verbal.
• Relevant customer service or administrative experience, preferably in the call centre or hospitality industry.
• Fresh graduates are welcome to apply.

Responsibilities

• Providing exceptional customer service to VIP clients across channels.
• Responding to customer inquiries via phone, email, and other communication channels.
• Resolving customer issues and concerns in a professional and courteous manner.
• Maintaining detailed records of customer interactions and updates.
• Collaborating with other departments to ensure seamless customer experiences.
• Identifying opportunities to enhance customer satisfaction and loyalty.

Skills

Customer service orientation

Communication skills

Calm under pressure

Problem solving

Attention to detail

Multitasking

English & Bahasa Malaysia

Job description

UPTREND CAPITAL SDN. BHD. in Kuala Lumpur City Centre is seeking a dedicated VIP Customer Service Representative to join our team in Kuala Lumpur. This full-time position is an excellent opportunity for fresh graduates or experienced professionals looking to excel in a customer-focused role.

You will handle VIP client inquiries via phone, email and other channels, maintain detailed records, collaborate with multiple departments, and strive to enhance customer satisfaction and loyalty.