Specialist, Customer Success (Vietnamese Speaker)

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Concentrix Malaysia is seeking a Specialist, Customer Success (Vietnamese Speaker) to nurture customer relationships throughout the lifecycle and ensure satisfaction and engagement. The role involves developing product knowledge to answer questions, managing high volumes of inquiries, and documenting feedback to drive improvements.

Located in Kuala Lumpur, the position requires English and Vietnamese language proficiency.

Qualifications

• Experience in customer success or account management.
• Ability to handle high volume contacts via phone and email.
• Experience with surveys and feedback collection.

Responsibilities

• Manage high volume of customer contacts via phone and email.
• Verify contact information using productivity tools.
• Conduct health checks to gauge satisfaction and value.
• Capture customers' product expectations and feedback.
• Address concerns to promote satisfaction and product usage.
• Collaborate with teams to enhance customer experience.

Skills

Customer relationship management

Communication skills

Problem-solving

Job description

Job Title: Specialist, Customer Success (Vietnamese Speaker) Job Description

The Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns. Manage high volume of customer contacts and communications through phone and email each day Use contact search and productivity tools to verify contact information is accurate Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion Develop a level of product knowledge to speak intelligently to customers and address specific objections Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer" Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage Work with teams and management to promote a positive customer experience.

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements

English (Required), Vietnamese (Required)

Time Type

Full time

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Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Equal Employment Opportunity

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.