Video Safety QA & Training Analyst

TikTok Inc.; Kuala Lumpur; On-site; MYR 42,000 - 66,000; Full time

Job summary

TikTok invites applications for a Quality & Training Analyst Graduate (Video Safety Operations) starting in 2027. The role covers QA audits, RCA data analysis, policy interpretation, calibration, and cross-functional collaboration to drive global quality goals.

As a graduate, you will tackle complex challenges, participate in onboarding, and contribute to policy updates. Applicants should indicate graduation date on their resume and are encouraged to apply to up to two roles.

Qualifications

• Bachelor’s degree in Business, Operations, or related field.
• Strong RCA and data-analysis capabilities with ability to derive actionable insights.
• Ability to interpret policies and apply SOPs with sound judgment.
• Proven ability to lead calibration sessions and train teams.
• Proficient in data visualization, reporting, and QA tools.

Responsibilities

• Quality Assurance & Auditing: conduct regular analytical audits.
• Data Analysis & RCA: perform root-cause analysis and feedback.
• Policy Interpretation & Curation: provide expert judgments on complex cases.
• Calibration & Collaboration: lead calibration sessions across teams.
• Operational Oversight & Escalation: manage edge cases quickly and accurately.
• Policy Cascade: communicate and implement new guidelines across partners.
• Technical Reporting & AI Utilization: leverage AI to improve performance and reduce manual tasks.
• Training & Policy Cascade: roll out training for policy changes to staff.

Skills

Analytical RCA

Policy interpretation

Cross-functional comms

Data visualization

Training facilitation

AI usage

Education

Bachelor’s degree in Business/Operations

Tools

QA dashboards

RCA tools

Calibration platforms

Job description

TikTok invites applications for a Quality & Training Analyst Graduate (Video Safety Operations) starting in 2027. The role covers QA audits, RCA data analysis, policy interpretation, calibration, and cross-functional collaboration to drive global quality goals.

As a graduate, you will tackle complex challenges, participate in onboarding, and contribute to policy updates. Applicants should indicate graduation date on their resume and are encouraged to apply to up to two roles.