Quality Insights & Training Lead

TikTok; Kampung Malaysia Tambahan; On-site; MYR 50,000 - 90,000; Full time

Job summary

TikTok seeks a Training & Quality Specialist to uphold high standards of accuracy across annotation projects. You will audit quality, perform RCA, and deliver data-driven reports while driving calibration efforts and training programs.

Your role involves defining goals, improving SOP understanding, and collaborating with cross-functional teams to elevate policy execution and platform quality. Join a fast-growing tech company focused on reliable services.

Qualifications

• Fluency in English as a working language to effectively conduct quality reviews.
• Proficiency in one or more languages from the listed markets to accurately review and moderate content for respective language markets.
• Minimum 1 year of experience in Quality Audit/Quality Governance, and Content Moderation Policy & SOP training.
• Proficiency in Microsoft Office, especially Excel. Proven computer fluency and understanding of software and advanced internet functions.
• Proven experience with quality audit, data analysis and quality management.
• Proven experience working in fast and evolving workflows with eye for detail.
• Proven experience maintaining a high degree of confidentiality while meeting strict deadlines.

Responsibilities

• Act as quality auditor to ensure overall quality standards and platform content security;
• Execute both quantitative and qualitative analyses of data and trends to proactively identify gaps, deliver clear insights on performance, define goals, and drive improvements;
• Conduct training, calibrations, and other improvement initiatives with various teams to continuously drive improvement in policy execution, as well as SOP understanding, and attain excellent quality results;
• Continuously improve quality inspection standards and contribute towards process and platform optimisation;
• Work closely with other departments to support relevant quality and training related needs.

Skills

English fluency

Multilingual capability

QA audit experience

Excel knowledge

Job description

TikTok seeks a Training & Quality Specialist to uphold high standards of accuracy across annotation projects. You will audit quality, perform RCA, and deliver data-driven reports while driving calibration efforts and training programs.

Your role involves defining goals, improving SOP understanding, and collaborating with cross-functional teams to elevate policy execution and platform quality. Join a fast-growing tech company focused on reliable services.