VCC Change & Communications Lead (Two-Site)

Prudential Services Asia; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Prudential Services Asia is seeking an experienced Change Management and Communications leader to drive a two-site VCC program in Malaysia and India. You will shape the change strategy, develop adoption plans, and partner with senior stakeholders to deliver smooth transitions.

The role requires a strong track record in large-scale change, effective engagement across cultures, and the ability to embed change into transition plans from demand to go-live and stabilization.

Qualifications

• Bachelor’s degree in Communications, Business Administration, Human Resources, Organisational Psychology, Change Management or a related discipline; master’s degree or professional change certification is preferred.
• Minimum 10 years of experience in change management, communications, transformation, shared services, organisational change or programme delivery roles.
• Proven track record of leading large-scale change and communications programmes across multiple geographies, functions or business units.
• Experience supporting shared services, centres of excellence, offshoring, managed services, operating model change, digital transformation or enterprise capability build is strongly preferred.
• Strong understanding of change management methodologies, stakeholder engagement, communications planning, adoption measurement and employee engagement practices.

Responsibilities

• Lead change and communications planning for both VCC locations, ensuring site-specific needs, cultural considerations, employee experience and stakeholder dynamics are reflected in execution.
• Drive alignment between Malaysia and India site communications, while allowing for local tailoring where needed.
• Partner with site leaders, Facilities, HR, Technology and functional leads to support site launches, leadership visits, engagement events, onboarding activities and employee experience initiatives.
• Ensure both sites have clear channels for feedback, questions and escalation during transitions, operating model changes and capability launches.
• Promote a cohesive VCC identity and culture across locations, reinforcing shared values, ways of working and enterprise outcomes.

Skills

Change management

Stakeholder engagement

Communications planning

Adoption measurement

Cross-cultural collaboration

Education

Bachelor’s degree in Communications, Business Administration, or related

Job description

Prudential Services Asia is seeking an experienced Change Management and Communications leader to drive a two-site VCC program in Malaysia and India. You will shape the change strategy, develop adoption plans, and partner with senior stakeholders to deliver smooth transitions.

The role requires a strong track record in large-scale change, effective engagement across cultures, and the ability to embed change into transition plans from demand to go-live and stabilization.