VCC Transitions Lead

PSA Prudential Services Asia Sdn Bhd (Malaysia); Kuala Lumpur; Presencial; MYR 180.000 - 360.000; Jornada completa

Descripción de la vacante

Prudential plc is seeking a senior VCC Transition Lead in Malaysia to orchestrate end-to-end transitions of processes, services, and projects from LBU or Center to the VCC. You will design transition plans, guide resource onboarding, and manage cross-functional change with minimal disruption.

Qualifications include a Bachelor’s degree in business/IT and professional certifications (PMP/PRINCE2/ITIL). The role requires stakeholder leadership, risk mitigation, and continuous improvement to ensure

Formación

• Experience in program/project management, change management, or process transition roles.

Responsabilidades

• Develop, implement, and oversee transition plans aligning with VCC objectives.
• Engage senior leadership and key stakeholders across functions.
• Identify risks and implement mitigation for smooth transitions.
• Monitor outcomes and report status to executives.
• Create and maintain transition playbooks and templates.

Conocimientos

Program management

Change management

Stakeholder management

Leadership

Communication

Educación

Bachelor’s degree in business/management/IT or related field

PMP

PRINCE2

ITIL

Herramientas

Project management tools

Descripción del empleo

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The VCC Transition Lead is a senior VCC role responsible for the successful delivery of all transitions of processes, services and projects from LBU or Center to the VCC. This role is crucial in ensuring changes are executed smoothly, on schedule, and with minimal disruption to business operations. The Transition Lead designs transition plans, provides strategic support to the business on best approach to transition from org design to resource fulfilment and onboarding; and process management. This role collaborates with multiple stakeholders across all levels including senior Group leaders, monitors outcomes and proactively manages risks and resolves issues to achieve successful handovers.

Key Responsibilities

Strategic Planning and Execution: Develop, implement, and oversee comprehensive transition plans that align with VCC organisational objectives and long-term strategies, ensuring all changes are delivered effectively and efficiently. Stakeholder Engagement: Build and maintain strong relationships with senior leadership, and key internal and external stakeholders, facilitating clear communication and buy-in throughout the transition process Serve as point of contact for VCC leaders, project sponsors, and teams throughout transition of processes, services and projects. Facilitate cross-functional collaboration, promoting transparency and shared ownership of outcomes. Risk Management and Mitigation: Proactively identify and assess potential risks and issues related to transitions, Develop robust mitigation strategies, and implement ensure senior management is kept informed of critical developments Performance Monitoring and Reporting: Establish performance metrics to measure transition success, and provide regular, insightful status reports to executive leadership and other key decision-makers. Change Leadership: Champion organisational change by fostering a culture of adaptability, supporting teams through transition challenges, and modelling effective change management behaviours at the senior level Continuous Improvement: Document all transition processes, and drive ongoing improvement initiatives to enhance future transitions and organisational resilience. Capture lessons learned, feedback, and best practices to inform future change projects and events. Monitor industry trends, technologies, and benchmarks to introduce innovative approaches and tools. Create and maintain documentation, playbooks, and templates to support organizational readiness for ongoing change and events.

Qualifications:

Bachelor’s degree in business, management, information technology, or a related field. Proven experience in program/project management, change management, or process transition roles. Strong organisational and problem-solving skills. Excellent interpersonal, negotiation, and stakeholder management abilities. Ability to manage multiple priorities and work effectively under pressure. Knowledge of transition frameworks, methodologies, and best practices. Professional certifications (e.g., PMP, PRINCE2, ITIL) are an advantage.

Skills

Proven ability to develop transition plans and execute transition strategies. Exceptional communication and stakeholder engagement skills including visualization and storytelling capability. Experience in leading and monitoring the implementation of transition initiatives. In-depth knowledge of program management principles and methodologies. Strong leadership in managing organizational design and adoption. Proficiency with digital collaboration and project management tools. Expertise in facilitating training and workshops for strategic initiatives. Experience with global or cross-cultural delivery and program management practices

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

We are Prudential. For every life, we are partners. For every future, we are protectors. Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn