Two-Site Change & Communications Lead

Prudential (Cambodia) Life Assurance; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Prudential is seeking a senior Change Manager / Communications lead to develop and drive change and engagement for VCC across Malaysia and India. You will lead strategy, impact assessments, readiness, and adoption planning, embedding activities into transition plans from demand through go-live and stabilization.

You will own the communications plan, translate strategy into leadership narratives, and coordinate channels across sites while ensuring consistent branding and messaging for the VCC

Qualifications

• Bachelor's degree in Communications, Business Administration, Human Resources, Organisational Psychology, Change Management or related discipline.
• Minimum 10 years of experience in change management, communications, transformation, shared services, organisational change or programme delivery roles.
• Master's degree or professional change certification is preferred.

Responsibilities

• Develop and maintain the overall change management strategy and roadmap across both VCC sites, aligned to the operating model and priorities.
• Lead change impact assessments, stakeholder analyses, readiness assessments and adoption planning for VCC setup, capability build, transitions and run-state changes.
• Partner with Transition Leads, Customer Success Leads and delivery leads to embed change activities into transition plans from demand intake through go-live and post-go-live stabilization.
• Identify adoption risks, resistance points and stakeholder concerns, and develop mitigation actions to support implementation.
• Define repeatable change management playbooks, templates, toolkits and standards for VCC transitions and capability builds.
• Own and execute the VCC communications plan across Malaysia and India, ensuring messages are clear and aligned with narratives.
• Translate VCC strategy updates into audience-specific narratives for leaders, managers, employees and functions.
• Coordinate communications channels across sites, including town halls, intranet content and engagement activities.
• Ensure consistent branding, tone and messaging for VCC as a business capability and delivery engine.
• Lead change and communications planning for two-site locations, reflecting site needs and culture.

Skills

Change management

Communications planning

Stakeholder management

Governance

Adoption measurement

Education

Bachelor's degree in Communications, Business Administration, Human Resources, Organisational Psychology, Change Management or related field

Master's degree or professional change certification preferred

Tools

Viva Engage

Job description

Prudential is seeking a senior Change Manager / Communications lead to develop and drive change and engagement for VCC across Malaysia and India. You will lead strategy, impact assessments, readiness, and adoption planning, embedding activities into transition plans from demand through go-live and stabilization.

You will own the communications plan, translate strategy into leadership narratives, and coordinate channels across sites while ensuring consistent branding and messaging for the VCC