Unit Head, Fraud Management

Affin Pheim; Kuala Lumpur; On-site; MYR 180,000 - 280,000; Full time

Job summary

Affin Pheim seeks a Unit Head of Fraud Management to lead the team responsible for detecting, preventing and managing fraud in online banking, including the NFP operations.

You will oversee daily operations, develop monitoring strategies, and ensure compliance with AML/FATF and BNM guidelines, while coordinating with law enforcement and other stakeholders.

Qualifications

• Degree in Risk Management, Banking, Finance or related field.
• 10 years' experience as Fraud Analyst/Investigator in banking.
• Experience in fraud detection, investigation, mitigation and preventive action.
• Experience in Outseer Fraud Management System.
• Well-versed in internet/mobile banking operations.
• Good relationship with internal/external parties like PDRM, IBTF, PayNet.

Responsibilities

• Leading fraud monitoring teams (including 24/7 operations) for Online Banking and NFP.
• Review fraud management SOPs, policies and system effectiveness; recommend enhancements.
• Liaison with Law Enforcement Officers, IBTF, BNM, PayNet, PDRM, FMOS, Legal Counsel, vendors.
• Review Investigation Reports on Online Banking fraudulent activities and justify actions.
• Escalate high-risk fraud cases to senior management and regulators; prepare reports.
• Drive continuous improvement of fraud detection rules, workflows and system configurations.

Skills

Fraud management

Leadership

Regulatory liaison

Investigation

Outseer FMS

Stakeholder management

Communication

Education

Degree in Risk Management / Banking / Finance

Tools

Outseer Fraud Management System

Job description

Unit Head, Fraud Management page is loaded## Unit Head, Fraud Managementlocations: Menara Affin, TRXtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: JR104703# ****Create your future with Affin! You too can make a difference.****Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.**JOB PURPOSE**Leading a team responsible for detecting, preventing, and managing fraud in online banking via the Fraud Management System (FMS) and the National Fraud Portal (NFP). This role involves overseeing daily operations, developing fraud monitoring and investigation strategies, and ensuring compliance with regulatory requirements.**JOB ACCOUNTABILITIES*** Managing the fraud monitoring teams (including the 24 by 7 operations) for Online Banking (RIB/MB, AffinMax and e-Wallet), overseeing the NFP operations, and leading the investigation and recovery processes.* Review Online Banking Fraud Management SOP, policies and system's effectiveness and recommend changes / enhancement to ensure business adherence to fraud management guidelines and compliance requirement.* Liaison Officer in charge of communicating with Law Enforcement Officer, IBTF, BNM, PayNet, PDRM, FMOS, Legal Counsel, System Vendor, Internal Auditors & other business units.* Reviewing and evaluating reports and Memo(s) for justification and approval.* Reviewing Investigation Reports on Online Banking unauthorized transactions.* Recommending safety measures for Online Banking via Digital Media Team for public awareness.* Recommending safety measures for public awareness and engage with other local stakeholder in Malaysia for anti - fraud measures.* Managing and training new staff in various aspects including Internet Banking/mobile banking safety measures and handling the FMS.* **Reporting and Escalation:** Escalate confirmed or high-risk fraud cases to senior management or relevant authorities and prepare reports for internal stakeholders or regulatory bodies.* **Support Regulatory Compliance:** Ensure all investigations are conducted in accordance with local and international regulatory requirements (e.g., AMLA, FATF, BNM guidelines).* **Continuous Improvement:** Recommend enhancements to fraud detection rules, investigation workflows, and system configurations based on investigation outcomes and fraud trends.* Any other operational tasks or responsibilities required or delegated by management.**JOB REQUIREMENTS*** Possess a Degree in Risk Management / Banking / Finance or any related field.* 10 years working experience as Fraud Analyst / Investigator in the banking industry.* Experience in fraud detection, investigation, mitigation, remedial and preventive action.* Experience in Outseer Fraud Management System.* Well-versed in internet banking and mobile banking operations.* Good working relationship with internal and external parties such as PDRM, IBTF and PayNet.* Good team player / committed and customer centric.* Good business communication and writing skills.(blob:https://affinbank.wd3.myworkdayjobs.com/9648dbbd-c3d7-45bc-880d-210e18394e40)0:00 / 1:25### Get In TouchJoin AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day.Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!\"Always About You\"At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience.At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline \"Always about you\", was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation.Our people are at the heart of what we do and remain the focus of our customer centric culture. It's about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever-changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.