Executive, Fraud Management

Affin Bank Berhad; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

AFFIN BANK BERHAD is seeking a Fraud Operations Analyst in Kuala Lumpur to monitor real-time and historical transactions for suspicious activity, escalate fraud cases, and support financial crime investigations. The role collaborates with compliance, legal, cybersecurity, and operations teams to strengthen controls and protect customers.

The ideal candidate has 2–3 years in fraud operations, familiarity with fraud monitoring tools such as Outseer, and strong analytical and communication skills

Qualifications

• Degree in Risk Management / Banking / Finance / Business Administration or related field.
• 2–3 years of experience in fraud operations, fraud analysis, investigation, or monitoring.
• Exposure to fraud detection, investigation and case handling.
• Familiar with fraud monitoring systems (e.g. Outseer Fraud Management System).
• Good understanding of Internet Banking and Mobile Banking fraud typologies.
• Able to liaise with internal stakeholders and external authorities when required.
• Strong analytical skills with attention to detail and ability to identify suspicious activities.
• Good team player, proactive, customer-centric mindset.

Responsibilities

• Monitor and Analyze Transactions: Review real-time and historical financial transactions in internet banking using fraud detection systems to identify suspicious or unusual activity.
• As a contact point for National Scam Response Centre (NSRC) for the Bank. Responsible to analyze and elevate any reported fraud/scam in the National Fraud Portal (NFP). Other responsibilities include initiating recovery and other NFP related matters.
• Conduct In‑Depth Investigations: Perform detailed investigations into flagged transactions or accounts, gathering and analyzing relevant data, documentation, and customer information.
• Case Management: Document investigation findings clearly and accurately in case management systems, ensuring all actions and decisions are traceable and compliant with internal policies.
• Fraud Pattern Analysis: Identify emerging fraud trends and typologies by analyzing transaction patterns, customer behavior, and external intelligence sources.
• Collaborate Across Teams: Work closely with compliance, legal, cybersecurity, and operations teams to support broader financial crime investigations and risk mitigation strategies.
• Customer Contact: Communicate with customers to verify transactions or gather additional information as part of the investigation process.
• Reporting and Escalation: Escalate confirmed or high‑risk fraud cases to senior management or relevant authorities and prepare reports for internal stakeholders or regulatory bodies.
• Support Regulatory Compliance: Ensure all investigations are conducted in accordance with local and international regulatory requirements (e.g. AMLA, FATF, NSRC, BNM guidelines).
• Continuous Improvement: Recommend enhancements to fraud detection rules, investigation workflows, and system configurations based on investigation outcomes and fraud trends.
• Any other task deemed necessary as required by the management to support EFMD operations.

Skills

Analytical skills

Attention to detail

Communication

Team player

Education

Degree in Risk Management / Banking / Finance / Business Administration

Tools

Outseer Fraud Management System

Job description

JOB PURPOSE

The position is responsible for monitoring, detecting, and investigating suspicious financial transactions to prevent fraud and financial crime. This role involves analyzing transaction data, identifying anomalies, and escalating confirmed or potential fraud cases in line with regulatory and internal policies. The analyst works closely with cross‑functional teams to ensure the bank’s financial integrity and customer protection.

JOB ACCOUNTABILITIES

• Monitor and Analyze Transactions: Review real-time and historical financial transactions in internet banking using fraud detection systems to identify suspicious or unusual activity.
• As a contact point for National Scam Response Centre (NSRC) for the Bank. Responsible to analyze and elevate any reported fraud/scam in the National Fraud Portal (NFP). Other responsibilities include initiating recovery and other NFP related matters.
• Conduct In‑Depth Investigations: Perform detailed investigations into flagged transactions or accounts, gathering and analyzing relevant data, documentation, and customer information.
• Case Management: Document investigation findings clearly and accurately in case management systems, ensuring all actions and decisions are traceable and compliant with internal policies.
• Fraud Pattern Analysis: Identify emerging fraud trends and typologies by analyzing transaction patterns, customer behavior, and external intelligence sources.
• Collaborate Across Teams: Work closely with compliance, legal, cybersecurity, and operations teams to support broader financial crime investigations and risk mitigation strategies.
• Customer Contact: Communicate with customers to verify transactions or gather additional information as part of the investigation process.
• Reporting and Escalation: Escalate confirmed or high‑risk fraud cases to senior management or relevant authorities and prepare reports for internal stakeholders or regulatory bodies.
• Support Regulatory Compliance: Ensure all investigations are conducted in accordance with local and international regulatory requirements (e.g. AMLA, FATF, NSRC, BNM guidelines).
• Continuous Improvement: Recommend enhancements to fraud detection rules, investigation workflows, and system configurations based on investigation outcomes and fraud trends.
• Any other task deemed necessary as required by the management to support EFMD operations.

JOB REQUIREMENTS

• Possess a Degree in Risk Management / Banking / Finance / Business Administration or any related field.
• 2-3 years of working experience in fraud operations, fraud analysis, investigation, or monitoring within the banking or financial services industry.
• Exposure to fraud detection, investigation and case handling, including supporting remedial and preventive actions.
• Basic to intermediate experience or familiarity with fraud monitoring systems (e.g. Outseer Fraud Management System or equivalent tools) is an added advantage.
• Good understanding of Internet Banking and Mobile Banking operations, including common fraud typologies and transaction flows.
• Able to liaise with internal stakeholders and support communication with external parties such as PDRM, IBTF, PayNet, or relevant authorities when required.
• Strong analytical skills with attention to detail and ability to identify suspicious activities or trends.
• Good team player, proactive, committed and customer-centric mindset.
• Effective business communication skills with ability to prepare clear reports, case summaries and written correspondence.
• Willing to work under pressure, manage multiple cases, and meet turnaround times.

People are the heart of AFFIN BANK. We have a positive and supportive environment where we celebrate people’s personal growth and encourage them to be the best versions of themselves, both in the workplace and in their community.

Join AFFIN as we evolve to become a financial institution of the future, embracing innovation and technology to deliver unrivaled customer service. We're looking for colleagues who share our values and are ready to live them every day. Explore the exciting opportunities and make a real impact on the future of finance. Come be a part of our journey today!

“Always About You” At AFFIN, we strive to always connect and engage with our customers, to understand their changing needs and aspirations better. It represents our passion and commitment to the community we operate in, enabling us to quickly respond to changes and provide a personalised experience. At AFFIN, our people are aligned to our values of customer centricity, creativity and value creation. Our tagline “Always about you”, was crafted to drive loyalty and build our reputation as a creative and innovative financial organisation. Our people are at the heart of what we do and remain the focus of our customer centric culture. It’s about the initiatives we take in understanding and prioritising our stakeholders; our customers, employees and shareholders. As we venture through this metamorphosis journey, we are aware of their ever‑changing needs and are embracing the new ways of this digital dimension. We put our hearts and minds into everything we do, to ensure that everyone we touch, receives unrivalled customer service.