Unit Head, Collections Admin

OCBC Malaysia; Malaysia; On-site; MYR 89,000 - 134,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits package

Community initiatives

Professional learning & development

Job summary

OCBC Malaysia is seeking an experienced Administrative Team Lead for the Collections department. You will oversee billing, credit refunds, system maintenance, and back-end admin support, ensuring GL reconciliation is timely and policies are followed.

You will drive process improvements using AI and automation and manage staffing and workload within the team. The role requires 5–8 years in Collections with 2–3 years in supervision, strong communication and stakeholder management skills, and

Qualifications

• 5–8 years of experience in Collections, including 2–3 years in a supervisory role.
• Strong knowledge of credit policies, compliance, and collections strategies.
• Proven hands-on experience with collections operations and reporting.

Responsibilities

• Manage Administrative Team including billing/credit refunds and file handling.
• Monitor GL reconciliation and ensure timely clearance by the team.
• Ensure compliance with regulatory and internal policies; maintain smooth BAU.
• Identify process improvements using AI and automation for efficiency.
• Plan staffing, workload allocation and backup within the team.

Skills

People management

Stakeholder management

Leadership

Problem-solving

Decision-making

Team leadership

Tools

MS Excel

Reporting tools

Job description

WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

Job Description:

Manage overall Administrative Team including billing/credit refund submissions to Finance, system maintenance, handling Security Envelopes and Credit Processing files. Provide support for all back-end administrative activities to the entire Collections Department. Monitor and ensure GL reconciliation is performed and cleared by the team within the timeline. Ensure all processes are complied and smooth BAU execution with no backlog. Ensure compliance with regulatory and internal policies. Monitor portfolio performance and provide regular reporting to management. Proactively identify and drive process improvement opportunities, leveraging AI and automation tools to enhance operational efficiencies. Manage staffing, workload allocation, and backup planning within the team.

Job Requirement:

5–8 years of experience in Collections, including 2–3 years in a supervisory role. Strong knowledge of credit policies, compliance requirements, and collections strategies. Hands‑on experience in collections operations and administrative support. Practical experience with collections and recovery systems. Good understanding of collections-related risk management principles. Strong communication, negotiation, and stakeholder management skills. Effective people management, interpersonal, and team leadership abilities. Strong process, workflow, problem-solving, and decision-making skills. Ability to resolve issues, manage expectations, and work independently with a positive attitude. Proficient in MS Excel and reporting tools.

What we offer:

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.

Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers. Let’s build the bank we need for the future we want. Find the best version of yourself in a friendly, supportive team. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.