Underwriting Automation & Solutions Analyst

AIA Hong Kong and Macau; Kampung Cendana; On-site; MYR 120,000 - 180,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an experienced Business Analyst to support underwriting automation and system enhancements in Kuala Lumpur. You will partner with business and technology stakeholders to improve underwriting processes, STP, and digital capabilities, bridging business needs with IT delivery.

The role requires 5–8 years in Business Analysis, System Support, Testing, or Insurance System Implementation, with knowledge of underwriting and Agile tools such as JIRA.

Qualifications

• Bachelor's Degree in Medical Science, Life Sciences, Insurance, Information Systems, Business, or related discipline.
• 5–8 years of experience in Business Analysis, System Support, Testing, or Insurance System Implementation.
• Hands-on experience supporting system development, enhancement, UAT/SIT, and production support.

Responsibilities

• Support development, enhancement, testing (UAT/SIT), and maintenance of underwriting automation solutions and rules engines.
• Gather, analyse, and translate business requirements into functional specifications and system solutions.
• Drive system improvement initiatives for STP, electronic submission platforms, and underwriting applications.
• Prepare and execute test scenarios, coordinate issue resolution, and perform post-deployment validation.
• Conduct impact analysis, defect investigation, and production support for underwriting systems.
• Support underwriting audit activities and ensure compliance with operational and regulatory requirements.
• Collaborate with business users, IT teams, and vendors on system implementation, enhancements, and transformation initiatives.

Skills

Business analysis

System support

Testing

Stakeholder management

Agile/JIRA

Education

Bachelor's degree in Life Sciences/Insurance/IS/Business

Tools

JIRA

Job description

AIA Hong Kong and Macau is seeking an experienced Business Analyst to support underwriting automation and system enhancements in Kuala Lumpur. You will partner with business and technology stakeholders to improve underwriting processes, STP, and digital capabilities, bridging business needs with IT delivery.

The role requires 5–8 years in Business Analysis, System Support, Testing, or Insurance System Implementation, with knowledge of underwriting and Agile tools such as JIRA.