Transformation Project-Change Manager

AIR LIQUIDE BUSINESS SERVICES SDN BHD; Selangor; On-site; MYR 150,000 - 210,000; Full time

Job summary

Air Liquide Business Services Sdn Bhd (ALBS) in Kuala Lumpur seeks a Transformation Project-Change Manager to orchestrate end-to-end change management across APAC deployment waves. You will work with the ALign Project team, Capgemini, and regional finance reps to craft governance, training, communications and adoption plans.

You will lead strategy, organization, and post-go-live activities, ensuring accurate stakeholder engagement, risk management and continuous improvement across multi-country

Qualifications

• Bachelor's or Master's degree in Business Administration, Finance, Digital & IT or related discipline.
• 5–8+ years of experience leading Change Management or Transformation PMO activities in large-scale regional enterprise transformations.
• ERP transformations: Hands-on experience in MS Dynamics 365, Oracle EBS, or SAP S/4HANA within Finance, Accounting and Shared Services domains.

Responsibilities

• Drive the ALign APAC Change Management Plan: Execute and refine the regional change strategy for different stakeholder groups across clusters.
• Governance & Reporting: Track and report Change Management action status to Project management and key stakeholders.
• Population Impact Mapping and Business Impact Analysis with cluster BPOs and finance teams.
• Measuring efficiency: Assess resource needs and measure efficiency gains from ALign deployment.
• Communication Management: Publish communications across portals, newsletters, internal meetings, videos and posters.
• Training Plan: Coordinate with SI to develop training planning for BPO, Key User and End User; prepare materials.
• DAC coordination: Schedule DAC, manage agenda and facilitate discussions to communicate decisions.
• Sustainability & User Adoption: Define post-go-live support models and drive continuous improvement.

Skills

Change methodologies

PMO & governance

Cross-cultural leadership

Stakeholder management

Language proficiency

Education

Bachelor's or Master's degree in Business Administration, Finance, Digital & IT

Tools

Google Workspace

Gemini

Multimedia content creation

Job description

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.

ALBS is an Air Liquide entity in Kuala Lumpur, regrouping for the APAC scope its Business Service Centers (Kuala Lumpur and Shanghai) as well as the two Global Functions (IT, Digital and Procurement). Designed to derive optimal value by better leveraging technology, people and competencies, the ultimate goal is to boost efficiency and deliver outstanding and sustainable performance while keeping a strong focus on customer centricity. This Organization is striving for excellence, adopting the Best in Class models to deliver value through simplification and standardization of processes, while adhering to Internal controls and compliance requirements.

The Transformation Project-Change Manager will be responsible for orchestrating the end-to-end Change Management Framework across all ALign APAC/AMEI deployment waves. Working in close collaboration with the ALign Project team, System integrator (Capgemini), Global Business Process Owners(BPOs), Cluster BPOs, and Regional/Country Finance representatives. The incumbent will establish structured change management strategies, assess business impacts, manage communications, organize training and ensure user adoption.

The Transformation Project-Change Manager will also support the project team in organizing the ALign Design Authority Committee (DAC) to ensure proper governance on the business process & system solution change.

How will you CONTRIBUTE and GROW?

Change Strategy & Governance

• Drive the ALign APAC Change Management Plan: Execute and continuously refine the regional change strategy tailored to different stakeholder populations across clusters.
• Governance & Reporting: Track & report Change Management action status to Project management and key stakeholders. .

Business Impact Assessment

• Population Impact Mapping: Identify and actively engage impacted groups including Cluster/Country CFOs, GBS Finance, Country Finance, Active Cycle/Procurement business teams.
• Business Impact Analysis: Analyze tool, process, and people impacts stemming from ALign with support from cluster BPOs and propose the adoption action plan.
• Measuring efficiency: Assess resource needs during ALign deployment and measure the efficiency generation from ALign.

Communications

• Communication Management: Prepare and publish communications across multiple channels including dedicated project portals, newsletters, Internal meetings, videos and posters.
• Documentation Management: Structure the change management document and deliverables, including Processes document, Gap analysis document, Training material, Communication toolkits etc.

Training organization

• Training Plan: Coordinate with system integrator to develop training planning for BPO, Key User and End User..
• Training material: Coordinate with system integrator and cluster BPOs to prepare, review and update training materials.
• Training organization: Responsible for training schedules, attendee matrix, and logistics to ensure effective delivery of the training.

Design Authority Committee(DAC) coordination

• Gap follow-up: Coordinate with BPOs on the gap to be presented to DAC and ensure readiness.
• DAC Planning: Schedule the DAC and manage the DAC agenda
• DAC followup: Facilitate the discussion during the DAC and communicate the decision.

Sustainability & User Adoption

• Post-go-live change management: Define and follow the post-go-live change support models.
• Continuous Improvement: Work together with the GBS operation team on post-go-live performance monitoring, and continuous improvement feedback.
• Capitalization: Work with the project team on the capitalization of lessons learned during each wave and implementation plan.

Are you a MATCH?

Education & Experience

• Education: Bachelor's or Master's degree in Business Administration, Finance, Digital & IT or related discipline.
• Professional Experience: 5–8+ years of experience leading Change Management or Transformation PMO activities in large-scale regional enterprise transformations.
• ERP Transformation Track Record: Hands-on experience in major ERP implementations (MS Dynamics 365, Oracle EBS, or SAP S/4HANA) within Finance, Accounting, and Shared Services (GBS) domains.

Technical & Methodological Competencies

• Change Methodologies: Strong working knowledge on change management frameworks.
• PMO & Governance Skills: Proficiency in PMO tools, risk management, readiness tracking, and status reporting in a complex multi-country governance matrix.
• Digital Tools: Proficiency in Google Workspace (Google Sites, Slides, Docs), AI tool (Gemini), and multimedia content creation.

Soft Skills & Regional Agility

• Cross-Cultural Leadership: Proven ability to influence and engage diverse, cross-cultural teams across APAC and AMEI.
• Stakeholder Management: Exceptional interpersonal skills with ability to build trust with executives and operational teams.
• Language Proficiency: Fluent in written and spoken English. Working knowledge of additional Asian languages (Mandarin, Japanese, Korean) is an advantage.

Other Information:

• Office Location: Level 17, 1Powerhouse, Bandar Utama, Selangor.
• Accessible via MRT & LRT 3 (Bandar Utama station)

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About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.