Transformation Intern

Teleperformance; Kuala Lumpur; On-site; MYR 13,000 - 20,000; Part time

Job summary

Teleperformance in Kuala Lumpur is seeking a motivated Transformation Intern for a 3-6 month programme. You will support digital transformation, automation, and process improvement initiatives across the organization, with mentorship from senior leaders.

The role offers hands-on exposure to real transformation projects and opportunities to convert to a full-time role based on performance. Ideal candidates are pursuing or recently finished in CS/engineering/analytics or related fields, with basic

Qualifications

• Currently pursuing or recently graduated in relevant fields.
• Basic knowledge of Excel and PowerPoint.
• Willingness to learn new tools quickly.
• Strong curiosity and problem-solving mindset.

Responsibilities

• Assist in analysing existing business processes and identifying improvement opportunities.
• Support documentation of workflows, pain points, and solution designs.
• Help prepare business cases, impact analyses, and basic ROI calculations.
• Support change adoption activities, including training materials, guides, and communications.
• Assist in building simple automations, dashboards, or prototypes using Power Automate/Power Apps/Excel.
• Participate in testing, UAT coordination, and deployment support.
• Prepare presentations and progress updates for internal reviews.
• Actively participate in training related to AI, automation, Lean, and digital tools.

Skills

Excel & PowerPoint

Low-code tools

Data analysis

AI concepts

Willingness to learn

Education

Pursuing or recent graduate in CS/Engineering/IS/Analytics/Industrial/Business

Tools

Power Automate

Power Apps

Job description

Overview

We are seeking a motivated Transformation Intern to join our team for 3-6 months and support digital transformation, automation, and process improvement initiatives across the organization.

This role offers strong learning exposure in business transformation, AI, automation tools, data analysis, and project execution, with mentorship from senior transformation leaders.

Qualifications

Requirements

Education

• Currently pursuing or recently graduated in Computer Science, Engineering, Information Systems, Business Analytics, Industrial Engineering, Business, or related fields.

Technical & Functional Skills (Nice to Have)

• Basic knowledge of Microsoft Excel and PowerPoint.
• Low-code tools (Power Automate, Power Apps) – advantage.
• Data analysis or scripting – advantage.
• AI / automation concepts – advantage.
• Willingness to learn new tools quickly.

Soft Skills

• Strong curiosity and problem-solving mindset.
• Good communicationand documentation skills.
• Comfortable working in a fast-paced environment.
• Able to work independently with guidance.
• Detail-oriented and organized.

What the Intern Will Gain

• Hands-on exposure to real enterprise transformation projects.
• Learning opportunities in automation, AI, Lean, and digital operations.
• Mentorship from senior transformation leaders.
• Opportunity to convert to full-time role based on performance.
• Portfolio of real projects and business impact.

Responsibilities

Responsibilities

Transformation & Process Improvement Support

• Assist in analysing existing business processes and identifying improvement opportunities.
• Support documentation of workflows, pain points, and solution designs.
• Help prepare business cases, impact analyses, and basic ROI calculations.
• Support change adoption activities, including training materials, guides, and communications.

Digital & Automation Enablement

• Assist in building simple automations, dashboards, or prototypes using tools such as Power Automate, Power Apps, Excel, or other low-code platforms.
• Support data preparation, validation, and reporting for transformation initiatives.
• Participate in testing, UAT coordination, and deployment support.

Stakeholder & Project Support

• Support project tracking, meeting minutes, action tracking, and documentation.
• Assist in coordinating with internal stakeholders (Operations, IT, QA, Innovation).
• Prepare presentations and progress updates for internal reviews.

Learning & Capability Building

• Actively participate in training related to AI, automation, Lean, and digital tools.
• Apply learnings in live projects under guidance.
• Contribute ideas for process improvement and innovation initiatives.