Transaction Services, Assistant Manager

HSBC Holdings plc; Kuala Lumpur; On-site; MYR 100,000 - 180,000; Full time

Job summary

HSBC Holdings plc in Kuala Lumpur is seeking an Assistant Manager for Transaction Services. You will manage daily Collateral Management operations, ensure security documentation accuracy, and oversee processing with strict adherence to SLAs.

The role requires experience in credit and lending operations within a CIB setting. You will supervise a team, perform system maintenance, and drive process improvements while maintaining strong controls and risk management.

Qualifications

• Bachelor’s degree or equivalent in any field.
• Minimum 5–7 years’ relevant experience in banking operations or lending operations.
• Strong knowledge of credit and lending operations in a CIB environment.

Responsibilities

• Oversee daily operations of the Collateral Management Unit ensuring accuracy and SLA adherence.
• Review and maintain records for Security Validation and Security Servicing.
• Ensure all collateral documentation is complete and correctly recorded before processing.
• Allocate and track team tasks, escalate delays and operational risks promptly.
• Perform system maintenance and approvals per procedures and delegated authorities.
• Conduct quality checks and provide oversight of team processing.
• Support colleagues during high volumes or incidents and in business continuity.

Skills

Operational risk management

Stakeholder communication

Process improvement

Attention to detail

Education

Bachelor’s degree in any Arts, Science or related discipline

Tools

Core banking systems

Collateral management systems

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188

Brand: HSBC

Area of Interest:

Role Workstyle:

Date: 7 Oct 2026

Some careers grow faster than others.

Our COO team delivers strategic execution for Corporate and Institutional Banking (CIB) across the globe. Through transformative data and digital solutions, customer servicing, and non-financial risk expertise, this team is where problems are solved, and careers are made.

We are now inviting qualified individuals to join this team in the role of Transaction Services, Assistant Manager

Principal Accountabilities:

• Manage and oversee the daily operational activities of the Collateral Management Unit, ensuring work is completed accurately, efficiently and within agreed service levels.
• Oversee and process activities relating toSecurity Validation /Security Servicing, including the review, verification and maintenance of relevant records.
• Ensure all required security and collateral documentation is received, complete, accurately checked and appropriately recorded before processing.
• Allocate, monitor and complete team tasks in line with agreed Service Level Agreements (SLAs), escalating delays, exceptions and operational risks promptly.
• Perform required maintenance and approval activities in the relevant core banking or collateral management systems, in accordance with approved procedures and delegated authorities.
• Conduct quality checks and provide appropriate oversight of processing completed by team members.
• Support colleagues across Transaction Services during periods of increased volumes, operational incidents or business continuity requirements.
• Complete end-of-day checks to confirm that required controls, reconciliations, workflow queues and outstanding activities have been appropriately addressed.
• Identify processing errors, control weaknesses and recurring issues, and support the implementation of corrective and preventative actions.
• Maintain accurate operational records and contribute to management information, reporting and service reviews.
• Promote a strong control environment by following procedures, maintaining appropriate segregation of duties and escalating issues through the correct channels.
• Support process improvements, automation and standardisation initiatives that improve service quality, efficiency and colleague or client outcomes.

Qualifications

• Bachelor’s degree in any Arts, Science or related discipline.
• Minimum of5–7 years’ relevant experience, preferably within banking operations, credit operations or lending operations.
• Strong experience inCredit and Lending Operations, preferably within a Corporate and Institutional Banking (CIB) environment, including transaction processing, security or collateral servicing, exception management and approval or checking controls.
• Sound knowledge of operational systems and applications used in lending, credit or collateral management environments, with the ability to learn and apply role-specific systems and procedures effectively.
• Strong verbal and written communication skills, with the ability to present operational, risk and control matter clearly to colleagues and stakeholders.
• Good understanding of operational risk, internal controls, segregation of duties, regulatory requirements and control processes relevant to credit and lending operations.
• Proven track record of delivering strong customer or stakeholder service and contributing to measurable improvements in operational efficiency, process quality and risk management.
• Meticulous, organised and detail-oriented, with a strong commitment to accuracy and timely delivery.
• Committed to supporting the success of the Bank through effective teamwork, continuous improvement and a strong control mindset.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritized.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.