Assistant Manager Trade Mid Office

HSBC Holdings plc; Kuala Lumpur; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

HSBC Kuala Lumpur is seeking an Assistant Manager for Trade Middle Office to support the Trade Operations team. You will process and oversee trade transactions, ensure service levels, and engage with customers while guiding a skilled group of checkers and analysts.

The role requires strong knowledge of ICC rules, international trade cycles, and proven leadership to drive efficiency and quality in a hybrid work environment in Malaysia.

Qualifications

• Excellent understanding of ICC publications (UCP/ISBP/ICC Opinions/URR/URC).
• Strong knowledge of international trade and full trade cycles.
• Ability to lead a motivated team, share knowledge, identify problems and drive improvements.

Responsibilities

• Provide full support to Trade Operations, including processing, administration, and customer liaison.
• Ensure high-quality service to internal and external customers within SLA.
• Manage team allocation, scheduling, and cross-trained resources to meet objectives.

Skills

Interpersonal skills

Team leadership

Communication skills

Multitasking

Process improvement

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188

Brand: HSBC

Area of Interest:

Role Workstyle: Hybrid Worker

Date: 8 Oct 2026

Some careers open more doors than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Trade has been the foundation of HSBC since 1865, it is evolving fast and so are we. With our network, expertise, and solutions we’re placed to help clients make sense of emerging trends, risks, and opportunities by being the global connectors, innovative problem solvers and strategic partners.

We connect the world through trade. Our footprint gives clients access to roughly 90% of world trade flows providing a powerful mix of local, regional, and global knowledge to help them spot new growth opportunities. We are innovative problem solvers that provide a safer, smoother digital trade experience. We solve business challenges through growth, disruption, or uncertainty, and we bring clients insights and ideas to enable grow and protect their business.

Our comprehensive suite of products and services can be combined into global solutions that help make it easier for businesses to manage trade risk, process trade transactions, and fund trade activities.

We are currently seeking an experienced professional to join this team in the role ofAssistant Manager Trade Middle Office

• To provide full range of support to the Trade Operations team as required, including processing, operational, administration, customer service and liaison with various parties.
• The role holder is required to provide a high quality service to their internal and external customers; taking ownership and using their initiative to complete necessary tasks and ensure all work is processed within Service Level Agreement.
• Responsibility for Team Management including allocation of work and resources taking into consideration of absenteeism, and utilisation of cross trained resources to ensure operations are met and objectives/ strategy of the Bank.
• Facilitate adequate and timely cascading of all procedural changes to avoid non-compliance with agreed procedures;
• Ability to lead a highly motivated and skilled team, where skills and knowledge openly shared, identify problems, and effectively work to resolve and provide feedback, focus on quality of processing.
• Identify opportunities for process improvement initiatives through best practice
  sharing
• Acts as mentor to assist new joiners as required;
• Contribution to team events and team meetings, able to identify business opportunities and suggestions put forward for improvements or efficiency gains;
• Preparation of presentational materials (PDFs, PowerPoint, Agendas, Minutes, etc.).

Requirements

• Excellent understanding and its applicable rules on ICC Publications such as UCP/ISBP/ ICC OPINIONS / URR/ URC
• Excellent technical knowledge of International Trade and full Trade Cycles.
• Minimum of 5 years of experience especially in Export bill under DC document checking and Trade operations processing transactions.
• Handle end-to-end processing and checking of trade finance transactions, including Import and Export Letters of Credit, amendments, import/export bills & trade loans
• Excellent interpersonal skills, with a particular emphasis upon influencing and negotiating in dealing with customers, colleagues whether internal or external.
• Ability to effectively plan, organise and manage a team of checkers.
• Able to multi task.
• Must possess excellent and effective communication skills, written and verbal.
• Must be flexible, able to work additional hours, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.