Training Manager

Luxasia Group; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

Luxasia Group in Kuala Lumpur is seeking a Training Manager who will be responsible for developing and executing brand training strategies to enhance retail excellence and product expertise. The ideal candidate will drive learning initiatives, manage relationships with training partners, and ensure effective coaching for retail teams.

This position requires at least 5-8 years of experience in training, particularly within the luxury retail sector, along with strong facilitation and presentation skills.

Qualifications

• Minimum 5-8 years of experience in training and retail capability building.
• Experience within luxury and premium consumer brands preferred.
• Proven experience developing and delivering training programs.

Responsibilities

• Develop annual training plans aligned with business objectives.
• Lead delivery of product knowledge and sales training programs.
• Evaluate training effectiveness through various metrics.
• Conduct regular store visits and coaching sessions.

Skills

Facilitation Skills

Presentation Skills

Coaching Skills

Education

Bachelor's Degree in Human Resources or related field

Job description

Position Purpose

The Training Manager is responsible for developing and executing brand training strategies to elevate retail excellence, product expertise, and customer experience across all sales channels. This role ensures frontline teams, retail partners, and brand ambassadors are equipped with the knowledge, skills, and confidence to effectively represent the brand, technology, and deliver exceptional customer experiences.

Responsibilities

Training Strategy & Capability Development

• Develop and implement annual training plans aligned with brand business objectives, product launches, and retail priorities.
• Identify capability gaps and develop training solutions to improve product knowledge, selling skills, customer engagement, and retail performance.
• Execute global learning initiatives for the Malaysia market.
• Establish training frameworks and learning pathways for retail teams and brand ambassadors.

Product & Sales Training

• Lead the delivery of product knowledge, technology, and sales training programmes for employees, retail partners, and promoters.
• Ensure all retail teams have a strong understanding of brand technology, product benefits, and customer solutions.
• Support new product launches through comprehensive training programmes and certification initiatives.
• Develop engaging training materials, facilitator guides, presentations, and learning resources.

Retail Excellence & Customer Experience

• Drive retail service standards and customer experience initiatives across all channels.
• Conduct regular store visits, coaching sessions, and field observations to reinforce training effectiveness.
• Work closely with Retail Operations and Sales teams to improve in-store execution and customer interactions.
• Identify opportunities to enhance customer journeys and conversion rates through targeted training interventions.

Performance Management & Coaching

• Evaluate training effectiveness through assessments, store audits, mystery shopping results, and sales performance metrics.
• Provide coaching and development support to retail teams, supervisors, and field managers.
• Track learning progress and recommend development plans for key talent within the retail organisation.
• Analyse training data and provide actionable recommendations to stakeholders.

Stakeholder Management & Reporting

• Collaborate with Marketing and Retail teams to align training initiatives with business needs.
• Manage relationships with external training providers and learning partners when required.
• Prepare regular training reports, capability dashboards, and programme evaluations.
• Manage training budgets, resources, and training logistics effectively.

Requirements

• Bachelor's Degree in Human Resources, Training & Development, Business, Marketing, Education, or a related field.
• Minimum 5–8 years of experience in training, learning & development, retail capability building, or sales training.
• Experience within the luxury, lifestyle brands, electronics, premium consumer brand, and retail industry is highly preferred.
• Strong facilitation, presentation, and coaching skills.
• Proven experience developing and delivering training programmes for frontline sales and retail teams.

Championing Diversity, Equity and Inclusion

LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of race, colour, religion, gender, sexual orientation, age, disability, nationality, or ethnic origin. All recruitment and employment decisions are made on a non-discriminatory basis.