Associate Manager, Enablement and Strategy

Tarro; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A growing tech company in Kuala Lumpur is looking for an Associate Manager in Transformation and Enablement. This role involves designing training programs, overseeing training operations, and enabling cross-functional teams to fill skill gaps. The ideal candidate has a Bachelor's degree, 3+ years of relevant experience, and excellent communication skills in English and Mandarin. This position offers an opportunity to drive continuous improvement within a dynamic workspace.

Qualifications

• 3+ years of experience in training, enablement or operations in a fast‑paced environment.
• Fluency in English and Mandarin is essential.
• Proactive in driving continuous improvement.

Responsibilities

• Design and implement training strategies for new hires.
• Track training completion and performance metrics.
• Audit and refresh current training content.

Skills

Excellent communication skills

Coaching ability

Organizational skills

Collaboration

Education

Bachelor’s degree in business, technology, engineering or a related field

Job description

Associate Manager, Transformation and Enablement

Tarro – Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

About Tarro

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi‑product ecosystem offering AI‑enabled order taking, delivery enablement, payment solutions and point‑of‑sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real‑world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. We have been profitable for nearly a decade, seen 5× revenue growth over the last three years and have been valued at $450M after our most recent fundraising round.

About the Role

The Transformation & Enablement Associate Manager plays a critical role in building and scaling Tarro’s learning and enablement foundation. Reporting to the Transformation & Enablement Manager, this role drives how we train, upskill and empower our teams – starting with the field sales (Account Executives) team and expanding across Kuala Lumpur functions such as Client Operations Support, Client Tech, Client Success and Sales Development. This person owns the full training lifecycle: designing programs, selecting and managing the Learning Management System (LMS), maintaining the knowledge base and ensuring that every new hire and existing team member is equipped to perform at a high level.

What You’ll Accomplish

Build and Scale the Training Function

• Design and implement Tarro’s end‑to‑end training and enablement strategy, starting with account executives.


• Establish the infrastructure for scalable learning – selecting and implementing the right LMS and knowledge base tools.


• Build modular training curriculums that can be easily localized or adapted for different teams and geographies.

Oversee Training Operations

• Own the onboarding experience for new hires – ensuring smooth ramp‑up, clear milestones and strong operational readiness.


• Develop train‑the‑trainer programs and empower internal leads to deliver training consistently.


• Track training completion, effectiveness and performance improvement metrics to ensure measurable outcomes.

Enable Cross‑Functional Scale

• Partner with Client Operations Support, Client Tech, CSM, Menu and SDR leads to identify skill gaps and build tailored enablement plans.


• Create and maintain alignment between product updates, process changes and the training library.


• Work with Product and Operations to ensure new feature rollouts are supported by timely, effective learning materials.

Drive Continuous Improvement

• Audit current training content, identify gaps and lead the refresh cycle for process or feature updates.


• Use data from QA, performance dashboards and call analysis to identify coaching opportunities.


• Champion a culture of continuous learning – embedding feedback loops and recognition for development.

First Three Months

• Learn Tarro’s product and account executive workflows end‑to‑end – including how our agents handle calls and how product configurations affect service delivery.


• Get certified in both COS and Voice Ops workflows.


• Shadow experienced trainers to understand existing training practice.


• Build process improvement for current training processes including training date coordination, mentor assignment and certification arrangements.


• Start to scale training to other CL teams including CSM, CT, Menu and SDR.

About You

• Bachelor’s degree in business, technology, engineering or a related field.


• 3+ years of experience in training, enablement or operations in a fast‑paced environment (start‑up or service operations experience preferred).


• Excellent communication and presentation skills in both English and Mandarin.


• Ability to coach learners from 0 to 1, with genuine care for their growth and progress.


• Highly organized, detail oriented and proactive in driving continuous improvement.


• A collaborative mindset – enjoys working closely with cross‑functional teams and learners.