Training Executive (Dyson)

Luxasia; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

LUXASIA in Malaysia is seeking a Training Executive to support the execution of training and capability development across retail channels. You will ensure frontline teams, retail partners, and brand ambassadors are equipped to deliver exceptional customer experiences and meet sales targets.

You will deliver product knowledge, technology, sales, and customer service training in classroom, virtual, and in-store formats, while coordinating schedules and maintaining records.

Qualifications

• Diploma or Degree in Human Resources, Business, Marketing, Communications, Education, or related field.
• 1–3 years of experience in training, retail operations, sales, customer service, or learning & development.
• Experience in luxury, lifestyle brands, electronics, premium consumer brands, and retail is an advantage.
• Strong presentation, facilitation, and interpersonal skills.

Responsibilities

• Training Delivery & Facilitation across retail channels in Malaysia.
• Conduct product knowledge, technology, sales, and customer service training for staff and partners.
• Support onboarding and induction programmes for new employees and brand ambassadors.
• Deliver training sessions in classroom, virtual, and in-store formats.
• Maintain training content in line with brand and learning standards.
• Retail Coaching & Field Support through store visits and on-the-job coaching.
• Support product launches, promotions, and peak trading periods.
• Coordinate training schedules, venues, registrations, and logistics.
• Maintain training records, attendance, and learning data.
• Develop and localise training materials and resources.
• Gather feedback and identify improvements to training programmes.
• Prepare training reports and coaching summaries; assist audits where required.

Skills

Presentation skills

Interpersonal skills

Coaching

Education

Diploma or Degree in HR/Business/Marketing/Communications/Education

Job description

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, like Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, SK-II, and growing luxury lifestyle brands, like Dyson, Shark Ninja, Victorinox and Stokke. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier). The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us?

At LUXASIA, we believe there is beauty within every talent - that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

Position Purpose

The Training Executive is responsible for supporting the execution of training and capability development initiatives across retail channels in Malaysia. The role ensures frontline teams, retail partners, and brand ambassadors are equipped with the knowledge and skills required to deliver exceptional customer experiences and achieve sales targets.

Responsibilities

• Training Delivery & Facilitation
• Conduct product knowledge, technology, sales, and customer service training for retail staff, promoters, and retail partners.
• Support onboarding and induction programmes for new employees and brand ambassadors.
• Deliver training sessions through classroom, virtual, and in-store coaching formats.
• Ensure all training content is delivered consistently and in line with brand and learning standards.
• Retail Coaching & Field Support
• Conduct regular store visits to observe retail execution and identify coaching opportunities.
• Provide on-the-job coaching to improve product demonstrations, customer engagement, and selling techniques.
• Support retail teams during product launches, promotional campaigns, and peak trading periods.
• Monitor retail readiness and ensure frontline teams are well-prepared for new product introductions.
• Training Operations & Administration
• Coordinate training schedules, venues, participant registrations, and training logistics.
• Maintain accurate training records, attendance reports, and learning completion data.
• Manage training materials, demonstration units, product samples, and training kits.
• Support the preparation and distribution of training communications and learning resources.
• Training Content & Learning Support
• Assist in adapting and localising training materials.
• Support the development of training presentations, guides, assessments, and learning tools.
• Ensure training content remains updated with the latest product information and business priorities.
• Gather participant feedback and recommend improvements to training programmes.
• Reporting & Performance Tracking
• Track training attendance, completion rates, and learning effectiveness.
• Prepare regular training reports and retail coaching summaries.
• Support store audits and mystery shopping initiatives where required.
• Provide feedback and insights on retail capability gaps and development opportunities.

Requirement

• Diploma or Degree in Human Resources, Business, Marketing, Communications, Education, or a related field.
• Minimum 1-3 years of experience in training, retail operations, sales, customer service, or learning & development.
• Experience in within the luxury, lifestyle brands, electronics, premium consumer brand, and retail industry is an advantage.
• Strong presentation, facilitation, and interpersonal skills.
• Passion for coaching, people development, and customer experience.

Championing Diversity, Equity and Inclusion

LUXASIA aspires to build a One Team of talents that reflects the diversity of the communities in our operating markets. LUXASIA is committed to providing equal employment opportunities to all individuals, regardless of their race, colour, religion, gender, sexual orientation, age, disability, nationality or ethnic origin, cultural background, social group, marital status, or any other characteristics as provided by law.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/

If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Recruitment Privacy Notice

By proceeding with your application, you confirm that you have read LUXASIA's recruitment privacy notice https://www.luxasia.com/recruitment-privacy-notice/ and consent to the LUXASIA group collecting, processing and disclosing your personal data for purposes specified in the notice.

Note to Staffing Agencies

Please DO NOT contact LUXASIA's employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA's T&E team before you submit candidates' resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.