Claim Analyst I (Global Business Services)

Kimberly-Clark USA; Petaling Jaya; On-site; MYR 172,000 - 253,000; Full time

Job summary

Kimberly-Clark is seeking a Claim Analyst I to support end-to-end Trade Promotion Claims, settlement, and reconciliation within the Global Business Services team. You will coordinate with Commercial, Sales, Trade Marketing, and Customer Finance to ensure accurate deductions and timely settlements.

Responsibilities include validation, testing, and system support for ES4 / SAP S/4HANA, along with process standardization and continuous improvement to drive accuracy and efficiency.

Qualifications

• Experience with end-to-end trade promotion claims management.
• Exposure to SAP S/4HANA and ES4 upgrade projects.
• Ability to coordinate with Commercial, Sales, Trade Marketing and Finance teams.

Responsibilities

• Process and settle trade promotion claims, validate against promotion plans and contracts.
• Verify supporting docs, POP, submissions, and eligibility; resolve discrepancies.
• Reconcile deductions, accruals, settlements, and credit notes; monitor aging.
• Support UAT activities for Trade Promotion, Deduction Management, and Settlement processes.
• Coordinate resolution activities with multiple internal teams and external customers.
• Maintain audit trails and ensure SOX compliance.

Skills

Trade promotion

UAT testing

Stakeholder management

SAP S/4HANA

ES4 upgrades

Mandarin/Cantonese communication

Tools

SAP S/4HANA

Job description

Claim Analyst I (Global Business Services)

Job Description

Claim Analyst I - (Global Business Services)

Join the team behind iconic brands like Huggies®, Kotex®, Poise®, Depend® At Kimberly-Clark, it's all here for you-innovation, growth, and the chance to make a real impact.

You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Role Purpose

The Order to Cash (OTC) Trade Promotion Claims & Settlement Analyst is responsible for supporting the end-to-end Trade Promotion Claims Management process for the Hong Kong and/or Taiwan market, ensuring timely validation, processing, settlement, reconciliation, and resolution of customer trade promotion claims. This role plays a key part in driving process consistency, operational excellence, and business continuity while supporting transformation initiatives, including User Acceptance Testing (UAT), process standardization, and deployment of enterprise system upgrades such as ES4 (SAP S/4HANA). The successful candidate will work closely with Commercial, Sales, Trade Marketing, Customer Finance, and GBS stakeholders to ensure accurate claims processing, compliance with company policies, and effective management of customer deductions and settlements.

Key Responsibilities

1. Trade Promotion Claims Processing & Settlement
   • Receive, review, and validate customer trade promotion claims against approved promotion plans, contracts, and agreements.
   • Verify supporting documentation, Proof of Performance (POP), customer submissions, and claim eligibility.
   • Investigate claim discrepancies and exceptions with Commercial, Sales, Trade Marketing, Finance, and customers.
   • Process approved claims, customer credits, settlements, and related accounting transactions in accordance with company policies.
   • Support customer deduction validation and resolution activities relating to trade promotions.
   • Ensure timely settlement of approved claims while maintaining service level commitments.
   • Perform post-settlement validation and reconciliation activities to ensure financial accuracy and account integrity.
   • Maintain accurate documentation and audit trails for all claims activities.
2. Trade Promotion Reconciliation & Dispute Resolution
   • Reconcile trade promotion claims, customer deductions, accruals, settlements, and credit notes.
   • Monitor aged claims and outstanding deductions to drive timely closure and minimize financial exposure.
   • Investigate variances, unmatched items, and settlement discrepancies.
   • Coordinate resolution activities with Commercial, Customer Finance, Accounts Receivable, and Sales teams.
   • Provide regular updates and reporting on claims aging, disputes, deductions, and settlement status.
   • Support month-end and year-end close activities relating to promotional claims and settlements.
3. Transformation & UAT Support (ES4 / SAP S/4HANA)
   • Participate in User Acceptance Testing (UAT) activities for Trade Promotion, Deduction Management, and Settlement processes.
   • Execute test scenarios and validate end-to-end business process flows.
   • Identify, document, and support resolution of system defects and process gaps.
   • Support deployment, stabilization, hypercare, and continuous improvement initiatives following system implementation.
   • Contribute to process harmonization, automation, and adoption of new S/4HANA capabilities.
4. Customer & Stakeholder Management
   • Serve as a key contact for Trade Promotion Claims-related inquiries and escalations.
   • Build effective working relationships with: Sales & Commercial Teams, Trade Marketing, Customer Finance, Accounts Receivable, Regional and Market Finance Teams, External Customers and Distributors.
   • Communicate effectively with Mandarin-speaking and Cantonese-speaking stakeholders.
   • Support issue resolution and drive closure of outstanding claims and deductions.
5. Compliance, Controls & Continuous Improvement
   • Ensure compliance with internal controls, company policies, and SOX requirements.
   • Maintain complete audit documentation supporting claims validation, approval, and settlement activities.
   • Identify opportunities for process improvement, automation, and simplification.
   • Support KPI reporting and continuous improvement initiatives to enhance productivity, accuracy, and customer experience.

Note

The role is to support CHINA / TAIWAN / HONG